[Resolved] Sterling Holidays — not responded to complain, worse service | |||
i have taken membership of sterling holidays .also regularly pay emi. i had worse experience at mussoorie resort. i m not satisfying . so i want to terminate my membership. for that i emailed 5 times to compony but no response. also deducted amount from my account. it is cheating to customer.. Was this information helpful? | |||
Complaint marked as Resolved
Sterling Holidays Resorts customer support has been notified about the posted complaint. Verified Support Jun 09, 2015 Sterling Holidays Resorts Customer Care's response Dear drlavana09, We regret the inconvenience caused. Kindly share your contact details with us at online.[protected]@sterlingholidays.com so that we can address your query in a better manner. Sincerely, Member Relations - Sterling Holidays. Verified Support Oct 30, 2015 Sterling Holidays Resorts Customer Care's response Dear Miheer Brahme, We are concerned to learn that you are disappointed with our services. We have forwarded your complaint to the concerned department and our team is actively working to resolve the issue at the earliest. We’d be grateful to you for bearing with us Sincerely, Member Relations - Sterling Holidays. Verified Support Nov 17, 2015 Sterling Holidays Resorts Customer Care's response Dear Miheer Brahme, We are deeply concerned about your dissatisfaction and disappointment with our services, and we apologize for not being able to respond to your requests promptly. We hope that our Member Relations executive has been able to address all your queries and concerns. Thank you for choosing Sterling Holidays, we look forward to your holidaying with us. Sincerely, Member Relations - Sterling Holidays. | |||
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+91 44 3357 3300
Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
Dear Sir / Madam,
I wish to highlight the fraudelent and cheap marketing tactics employed by STERLING HOLIDAYS. I availed the white membership plan in April 2015 (details can be traced from my Cust Id 1221050) with a down payment of 27043/- (cheque) and opted to pay the remaining membership fee in 12 equal EMIs after of 22, 000. The names of sales representatives were Mr. Yogesh Jain, Mr. Yogesh Kasurde and one more lady having Mob No[protected].
The following benefits were promised: (all of which is mentioned on the explanatory note obtained at the time of booking)
1) 10 reference credits (9x8000 + 1x5000 = Rs 77, 000/-) to be credited to my account after 4th EMI
2) 2 year RCI Membership
3) Complimentary additional holiday package of (6N/7D) during the first year
4) Normal benefits such as disounts, food vouchers etc
I kept on asking for an email confirmation and receipt which was promised to be delivered within 10 working days which however was received after 2 months from date of booking.
Thereafter, on contact after paying the 4th EMI, Sterling staff (Vinita Singh, Poonam S) flatly refused promise of 10 reference credits to which I expressed complete disappointment and requested them to cancel my membership. To my utter surprise, the reply given was - NO REFUNDS AFTER 10 DAYS AS PER COMPANY POLICY !!! Mails have been sent to the following addreses - [protected]@sterlingholidays.com, [protected]@sterlingholidays.com, poonam.[protected]@sterlingholidays.com, online.[protected]@sterlingholidays.com to no avail.
I have since filed a complaint with local police station and also intend to pursue the matter with consumer court to expose this fraudulent and unethical company.
I am currently at Muscat and can be contacted on [protected]@gmail.com or +[protected] or my wife can be reached on[protected] as she is pursuing the matter actively.
kind regards
Miheer Brahme