Suzuki Motorcycle — filing of complaint against dealer (indel automotives pvt ltd.) for improper repairing of the vehicle.

Address:

Ernakulam, Kerala, 683503

I request your attention to the above mentioned subject. I, nisamudheen, hailing from kochi owns a suzuki access bearing reg kl-07-bz-9160 chassis no. Mb8cf4cabe8310754 engine no. F[protected] unfortunately during 2018 kerala floods, my vehicle was waterlogged and vehicle without being starting was handed over to the nearest suzuki service centre situated at thrikkakara, kochi (Indel automotives pvt ltd, pipe line junction, thrikkakara, ernakulam). After careful diagnosis from service centre’s end, service executive informed me that engine overhauling is not required, instead an engine oil flushing and replacement of a couple of parts was recommended. Repair estimate came up to around 22, 400/- and the insurance surveyor approved the same. Upon receiving my confirmation, repair relating to engine work was only carried out and vehicle was handed over to me. Invoice amount comes to rs.9, 825/- (Invoice no 005/bc/18006386 dated 22/09/2018 attached).
However, the scooter suffered idling problems post-repairs. The above fault was communicated with the service centre, but it was instructed from their end that scooter was functioning satisfactorily. Although, reporting the same for another 4 times at the service centre, the response received from their end remained the same even though post-repair fault was priorly informed multiple times. After completion of around 2100 km after the above repair, my scooter broke down while i was riding. After consulting a nearby workshop, it was found that engine was lacking engine oil (Not even a 10ml of engine oil was present). After refilling engine oil from the work shop, the vehicle was handed over to the same service centre (Indel automotives pvt ltd, pipe line junction, thrikkakara, ernakulam) and it was conveyed by the service executive that engine have to undergo major engine overhaul and repair estimate came about rs.34, 350/-. At the time of servicing the scooter, they are not properly washed off the water inside the engine that leads to the heavy damages to the vehicle engine, cylinder and piston. There has been a great negligence from the service centre’s end and they are being responsible for damages caused.
The insurance company rejected the estimate claiming that a waterlogged scooter cannot be considered to be “total loss”. There has been a great negligence from the service centre’s end and they are not being responsible for damage caused, even though post-repair fault was priorly informed multiple times. It was later comes to know that indel suzuki service centre (Pipe line junction, thrikkakara, ernakulam) was closed. Hence in these circumstances, you should take the necessary steps to get it repair my vehicle from the dealer at zero cost and to take necessary action against the dealer for their careless and impervious attitude that would causes damage to your goodwill. Otherwise it is unacceptable and unethical. I would like to get a statement from suzuki stating that the vehicle is beyond economical repair or get the scooter repaired at zero cost. Requesting to look into this matter with utmost priority and expecting response from your side asap.

Regards,

Nizamudheen
Mail : [protected]@gmail.com
Ph no. [protected]