Swiggy — Non-payment of 10,000 Referral Incentive Delivery Partner

I am a Swiggy delivery partner and I referred my friend through the Swiggy referral program on 23 January 2026. My friend joined through my referral and completed the required tasks. The Swiggy app initially showed my referral incentive status as “Payment in Progress”. Later, the status changed to “Expired”.
I have raised multiple support tickets with Swiggy regarding this issue, but I have not received a satisfactory resolution. I was later informed that there was no referral offer available at that time, despite the referral previously being shown as “Payment in Progress” in the app.
The referral history is also no longer available/visible in my app, which makes it difficult for me to verify the previous status.
The pending referral incentive is ₹10, 000. I request that the matter be investigated, the referral records and eligibility be verified, and Swiggy be directed to provide a proper explanation and resolve the pending incentive issue.
I can provide screenshots, previous support ticket details, referral information and other available evidence upon request.