Syska Gadget Secure — Mentally harassment complaint no -[protected]

Address:	Karnal, Haryana, 132001
Website:	[email protected]

I am dheeraj sharma,
I have done insurance for my handset oppo f1s from syska gadget secure. My handset got damaged for which i had lodged a insurance claim on 02/11/2016. After a lot of procedure they took my handset by pickup service on 08/11/2016 for repair and process code is 44208625. After so many reminders and followups my insurance got approved on 30/11/2016.
Its been more than 2 months since the pickup i haven't received my mobile. Nor i have any information where my mobile is. I am regularly calling them since last 2 months but not getting any positive feedback from them.
Now i want to file a case against syska gadget secure and mentally harassing me by not returning it.
At the time of purchase of insurance they claimed that they will settle all claims within within 20 days of intimation, but its been more than 2 months my issue is till pending. Please help to resolve.

Below mention mail communication with syska.

From: syska care [mailto:[protected]@syskagadgetsecure.com]
Sent: saturday, january 07, 2017 4:18 pm
To: dheeraj sharma
Subject: [protected] haryana

Dear customer,

Greetings from syska care team,

This is with reference to your email regarding claim [protected].

Please accept our sincere apologies for the inconvenience caused to you.

We wish to inform you that your claim is under follow up and our team is working on it.

Meanwhile, we request you to co-operate.

If you may need any further details, please reply to us with your query or contact on our toll free number[protected] between 10 am to 9 pm, 7 days a week or visit our website www.syskagadgetsecure.com for product and compliance assistance.

Thanks and regards,

Customer care executive

Syska gadget secure


From: dheeraj sharma [mailto:dheeraj. [protected]@idea. Adityabirla.com]
Sent: 06 january 2017 10:46
To: syska care; [protected]@syskagadgetsecure.com; [protected]@leehangroup.com
Subject: re: [protected] haryana

Is there any update on this???

Thanks & regards,
Dheeraj sharma
Zpl (Service delivery) - ambala zone
Idea cellular, plot no.129,
Hsidc industrial area, ambala cantt
M - [protected]
Great mind discuss ideas. Average minds discuss events. Small minds discuss people.

From: dheeraj sharma
Sent: thursday, december 22, 2016 11:30 am
To: 'syska care'; '[protected]@syskagadgetsecure.com'; '[protected]@leehangroup.com'
Subject: re: [protected] haryana

Wow thanks for given a such a new feedback its clearly showing how seriously you are working on your customer complaint same statement given by your customer care executives always.

Can i know how may time it will take to return my mobile back hope you reply on this mail asap. As on my last mail you take almost one day to reply.

Thanks & regards,
Dheeraj sharma
Zpl (Service delivery) - ambala zone
Idea cellular, plot no.129,
Hsidc industrial area, ambala cantt
M - [protected]
Great mind discuss ideas. Average minds discuss events. Small minds discuss people.

From: syska care [mailto:[protected]@syskagadgetsecure.com]
Sent: wednesday, december 21, 2016 4:47 pm
To: dheeraj sharma
Subject: [protected] haryana

Dear customer,

Greetings from syska care team,

This is with reference to your email regarding claim [protected].

We wish to inform you that, we have forwarded your details to our concerned department and we will get back to you at the earliest.

If you may need any further details, please reply to us with your query or contact on our toll free number[protected] between 10 am to 9 pm, 7 days a week or visit our website www.syskagadgetsecure.com for product and compliance assistance.

Thanks and regards,

Customer care executive

Syska gadget secure


From: dheeraj sharma [mailto:dheeraj. [protected]@idea. Adityabirla.com]
Sent: 20 december 2016 12:04
To: syska care; [protected]@syskagadgetsecure.com; [protected]@leehangroup.com
Subject: re: [protected] haryana

Wow thanks for given a such a new feedback its clearly showing how seriously you are working on your customer complaint same statement given by your customer care executives always.

Can i know how may time it will take to return my mobile back hope you reply on this mail asap. As on my last mail you take almost one day to reply.

Thanks & regards,
Dheeraj sharma
Zpl (Service delivery) - ambala zone
Idea cellular, plot no.129,
Hsidc industrial area, ambala cantt
M - [protected]
Great mind discuss ideas. Average minds discuss events. Small minds discuss people.

From: syska care [mailto:[protected]@syskagadgetsecure.com]
Sent: monday, december 19, 2016 5:40 pm
To: dheeraj sharma
Subject: [protected] haryana

Dear customer,

Greetings from syska care team,

This is with reference to your email regarding claim [protected].

We wish to inform you that, we have forwarded your details to our concerned department and we will get back to you at the earliest.

If you may need any further details, please reply to us with your query or contact on our toll free number[protected] between 10 am to 9 pm, 7 days a week or visit our website www.syskagadgetsecure.com for product and compliance assistance.

Thanks and regards,

Customer care executive

Syska gadget secure


From: dheeraj sharma [mailto:dheeraj. [protected]@idea. Adityabirla.com]
Sent: 18 december 2016 16:11
To: [protected]@syskagadgetsecure.com; [protected]@syskagadgetsecure.com; [protected]@leehangroup.com
Subject: dheeraj sharma complaint cin number:-[protected]

Dear team
I have purchased new mobile oppo f1 s and take insurance from your company –syska mobile insurance to secure my phone but unfortunately it got damaged, its screen was broken. To claim my insurance i have started the process. After so many follow ups my set picked from my home on 8-nov-16 under the process code[protected]. After so many reminders and follow ups my insurance get approved on 30-nov-16 and went for repairing. At that time i was very happy i thought may be got my mobile back within a week but i was wrong, its a starting of harassment only. I always take follow up from your customer care executive they even don’t know the process time and given false hope of short time. Now i am suffering from mentally harassment.

I suggest you pls change your customer care name syska care to customer harassment center failure of your process are mention below.

1) cc executives even don’t know any time line of process how much time they take to repair so that customer can make his mind that he need to take status after a week or 2 week its help to reduce both side time.
2) if we talk to customer care seniors they don’t have any satisfactory answer for customer and don’t have any power to resolve customer complaint or any time frame to resolve the issue.
3) i am continue taking follow up from 8-nov-16 to till date -18-dec but still received same response from customer care pls wait you will receive your phone soon.
4) can you pls tell me how many days i still wait for my phone.

Coupon code:[protected]
Cin number:-[protected]


Thanks & regards,
Dheeraj sharma
Zpl (Service delivery) - ambala zone
Idea cellular, plot no.129,
Hsidc industrial area, ambala cantt
M - [protected]
Great mind discuss ideas. Average minds discuss events. Small minds discuss people.