Syska — replacement of led bulb

Address:New Delhi, Delhi

Kind attention — -ceo, syska

Sir,

Two defective bulbs under waranty were picked up from my house on 4-2-20and returned only one bulb 12-2-20.
Customer care told me that 2 bulbs were picked up from my home, as mentioned in pick up slip, but ware house has received only one bulb.
Sir, the pick up agency is companies agency, ware house is under their control. Its non of my fault.
My submission is only this that two bulbs were picked up from my end and i should get two bulbs in exchange.

Deepa narang
[protected]
+2 photos
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Syska Gadget Secure customer support has been notified about the posted complaint.
Feb 15, 2020
Updated by deepa NARANG
Response received from syska——Hi praveen NARANG,

As per the pickup receipt quantity mention 2 but when we Received your product box only one Received

Please find the below details.

As per this detail only one product is received for replacement from customer end.

Sr no
Received Date
Order Id
Customer Detail
Reverse/Return Type
COURIER
AWB Details
Location
Rec Product
Qty Received
1
08-Feb-20
EC[protected]
DEEPA
Reverse
Delhivery
[protected]

SRL-9W-6500K-B22
1

For any other queries, please feel free to contact us on our toll free number[protected]Mon-Sat between 10.00 -19.00 hrs)

We will be happy to help you.

Ticket: https://syskaledsupport.freshdesk.com/helpdesk/tickets/52034
Thanks & Regards,
Amruta M
Syska LED Customer Care
Verified Support
Feb 18, 2020
Syska Gadget Secure Customer Care's response
We are dispatching the customer product as a good will gesture below mention waybill number for your references.

Waybill Number :- [protected] (E-Com Express) Link:- https://ecomexpress.in/tracking/?awb_field=[protected]

Date-19-Feb-20
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