Tata AIG Insurance — No revert / communication for claim deny by tata aig insurance to customer

Address:

TATA AIG INSURANCE LTD

Dear Consumer Complaints team,

Greetings of the day!

My car ford Eco Sport - titanium 1.5 petrol automatic- DL12CM466, took to Harpreet ford Moti Nagar service station on 4th October 2021 at 1:30 pm, the car had issues with sensor and was not moving and showed transmission malfunction service now. had to get it tow to Harpreet ford service station at Moti Nagar as Dwarka ford service center denied by saying we don’t have staff here.

the car was checked by the team at ford and then later I filled paper for insurance claim from tata aig to Mr Shekhar at Harpreet ford. all documents, supporting, pictures and videos were all shared by me to Harpreet ford insurance person Mr Shekhar ([protected]), also tata aig advisor checked the car.

I got a call from Mr Indranil Guhathakurata (Tata aig) ([protected]), he did not respond me or Harpreet ford with status till date (from 4/5th October from the time claim request was sent till date 13th October no written communication has come to me as customer has the right to know the reason and need to have the communication.

I need refund for the expenses I am bearing for last 10 days for using public transport as my car claim was delayed / not responded by tata aig insurance company and till date my car has not been touched or repaired.

Neither tata aig nor Harpreet ford gave me any revert for deny of tata aig claim I filed till date 13/10/2021.

Tata aig claim no - [protected]
Claim date filed - 05/10/2021
Tata aig insurance policy no is - [protected]
name of claimant - Gaurav Bhagi
Address - flat no 2602, sector 4, plot no 5, new jai bharat society, dwarka, new delhi 110078
Contact no - [protected]
Email - [protected]@yahoo.com, [protected]@gmail.com