[Resolved] Tata Docomo — Not deactivating my account, extending deactivation date to charge extra rental

ersarv

from Bengaluru, Karnataka

Address:	110091
Website:	www.tataphoton.com

Dear Sir/Madam,

i have applied for deactivation of my tata photon plus no [protected] with immediate effect on Dec 03, 2016. I am not agreed to continue service during closure request. i have stopped working on tata photon plus from dec 03, 2016. But, i got information from photon customer care that my account will be deactivated from Dec 09, 2016 as per email communication.

Now, they have extended for one more week i.e. deactivation date Dec 13, 2016. Please deactivate my number ASAP and stop billing from Dec 03, 2016.I am not able to pay your rental bill for non uses of services.

Anyway, i am not using tata photon plus from Dec 03, 2016. Why i should pay extra rental amount from Dec 03- Dec 09 or extending till Dec 13, 2016 etc for your process of closure. Please refer all the email communication attached here.

Thanks&Regards,
Sarvesh

Hello Mr.Kumar,

We got your email dated 03rd Dec 2016 regarding change of bill plan change and disconnection of your Photon number [protected].

Plan change :

As per our conversation on [protected], we have changed your bill plan to [protected]@Rs.349 multicapping Rs.750with effect from 05th Dec 2016.

Tariff Name:[protected]@Rs.349 multicapping Rs.750

Free Usage: 2048MB MB; Speed: Up to 9.8 Mbps

Post Free Usage: Rs.0.50 Paise/ MB; Speed: Up to 64 Kbps.

Disconnection :

Please be informed that we are unable to process your request to disconnect the connection immediately as the billing would be stop within 7 days from the date of disconnection request registered and account will be disconnected on same day as per disconnection procedure.

We've already raised this issue on 03rd Dec 2016 and the request number is[protected]. You'll hear from our Photon Care representative within 48 hours.

We'll disable your number on 10th Dec 2016 unless you notify us. The current outstanding amount in your account is Rs. 00.

Please know, you shall receive bill for the bill dated 07th Dec 2016 as per your bill cycle and you'll be receiving a final bill (from 05th Dec 2016 to 09th Dec 2016) for the bill dated 07th Jan 2017 . Your approximate bill amount will be calculated on prorate basis

Please pay through your Photon Account Number[protected].

Thank you for connecting and we hope to see you back with us soon.

If there’s anything else that you want to share with us, we are all ears.

Warm Regards,

Anusha Dayal,
Tata Photon

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Jan 22, 2017

Complaint marked as Resolved

Dear Sir/Madam, not resolved but customer care of tata DoCoMo's marked resolved. i have complaint regarding false bill generation and not deactivating internally my account dated Dec 13, 2016 motive to cheat customer.Finally, they have generated false bill in planned manner and charged extra rental after disconnection processed(received reply on dec 13, 2016 by email & sms) on Dec 13, 2016. We can file any number of complaint and send request but they are master in this area (cheating, bluffing customer or charging extra as much as possible if you have applied for specially closing postpaid account). We can say that now a days this is tata model of business. Now, customer care of tata tel are singing in diffent tune(not able to find out disconnection service request number 560523223).Please check email (below) reply from [email protected] " We had cross checked our records and we did not found any interaction/intimation/request for disconnection of photon service. Hence, you had billed as per your tariff plan irrespective to the usage. " Thanks&Regards ************************************************************************************** Re: Closure of Complaint on cancellation request no. 564048761 for your TATA Photon number 9212708371~~M28925306 [email protected] Thu, Jan 19, 2017 at 2:09 PM To: [email protected] Hello Mr. Kumar, We got your email on 18-JAN-2017 regarding disconnection and bills of your Photon number 9212708371. Please be informed that the internet service for the photon number was permanently disconnected on 06-JAN-2017 & the billing was already stopped on 03-JAN-2017 due to non payment with the reference number 564168269 registered on 06-JAN-2017 and you had received your final bill under pro-rate basis for the period 15-DEC-2016 to 02-JAN-2017 with an amount of Rs. 401.36. We had cross checked our records and we did not found any interaction/intimation/request for disconnection of photon service. Hence, you had billed as per your tariff plan irrespective to the usage. The current outstanding in your account is Rs. 1825 and due to be paid at earliest to avoid payment reminders. We have also enclosed the bill for the month of DEC, 2016 and JAN, 2017. Please pay mentioning Photon Account Number 918345667. Thank you for connecting and we hope to see you back with us soon. If there’s anything else you have to share, we are all ears. Warm Regards Manoj Kumar Bashaboina, Tata Photon

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Dec 14, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We tried to reach you at your number, however the number was not responding. Please be informed that the internet service for the photon number was disconnected on 13-DEC-2016 with the reference number[protected] registered on 06-DEC-2016 and you will receive your final bill under pro-rate basis for the period 05-DEC-2016 to 12-DEC-2016 with an amount of Rs. 322(Appox). The same will be delivered to your registered email ID within 3 days from the date of bill generation. The current outstanding in your account is Rs. 1424 and due date is 24-DEC-2016.
Thanks and regards,
Customer Care
Tata DOCOMO.

Jan 21, 2017

Updated by ersarv Dear Sir/Madam,

It is not solved till date Jan 21, 2017. My connection was not disconnected on Dec 13, 2016. My connection was active till Jan 02, 2017 to generate false bill and suspended on Jan 03, 2016 as per email from your customer service. I do not understand the motive of false communication by you and your customer care. (refer email below)
Re: Closure of Complaint on cancellation request no.[protected] for your TATA Photon number [protected]~~M28925306
customercare.[protected]@tatatel.co.in <customercare.[protected]@tatatel.co.in> Thu, Jan 19, 2017 at 2:09 PM
To: sarvesh.kumar.[protected]@gmail.com

Hello Mr. Kumar,

We got your email on 18-JAN-2017 regarding disconnection and bills of your Photon number [protected].

Please be informed that the internet service for the photon number was permanently disconnected on 06-JAN-2017 & the billing was already stopped on 03-JAN-2017 due to non payment with the reference number[protected] registered on 06-JAN-2017 and you had received your final bill under pro-rate basis for the period 15-DEC-2016 to 02-JAN-2017 with an amount of Rs. 401.36.

We had cross checked our records and we did not found any interaction/intimation/request for disconnection of photon service. Hence, you had billed as per your tariff plan irrespective to the usage.

The current outstanding in your account is Rs. 1825 and due to be paid at earliest to avoid payment reminders.

We have also enclosed the bill for the month of DEC, 2016 and JAN, 2017.

Please pay mentioning Photon Account Number[protected].

Thank you for connecting and we hope to see you back with us soon. If there’s anything else you have to share, we are all ears.

Warm Regards
Manoj Kumar Bashaboina,
Tata Photon

Pay online through https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm

You may download Photon dialer, troubleshooting guide, Brand Stores, latest bill plans & recharges, visit www.tatadocomo.com | Reach 24/7 Photon Customer Support at[protected]toll-free)

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Visit our Website at www.tatadocomo.com
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-----Original Message-----
From: sarvesh.kumar.[protected]@gmail.com
Sent:[protected]:56:37.0
To : "customercare.delhi"
Cc: null
Subject: Re: Closure of Complaint on cancellation request no.[protected] for your TATA Photon number [protected]~~M28925306
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________

Hi,

I have already sent email for E-bill modification on Jan 10, 2017. I have
applied for connection closure on Dec 06, 2016 and I did not use data
(internet uses 0 MB) between Dec 05, 2016 to Jan 04, 2017. Please remove
the extra rental charges added in E-bill statement dated Jan 07, 2017 as
per your promise during our telephonic conversation on Jan 06, 2017.

Could you please send me modified E-bill so that i can pay total actual due
amount ASAP?

Thank you.
with Regards,
Sarvesh Kumar

On Tue, Jan 10, 2017 at 4:09 PM, wrote:

> Hello Mr. Kumar,
>
>
> We got your email dated 10-Jan-2017 regarding status of your billing
> adjustment of your Photon number [protected].
>
> We sincerely apologize for inconvenience caused to you.
> We would like to inform you that the complaint with Reference Number[protected] Dated: 06-JAN-2017 is being addressed and will be completed within 16-JAN-2017.
> Kindly cooperate in this regards.
>
>
>
> Thank you for surfing with Photon. If there¿s anything else that you want
> to share with us, we are all ears.
>
>
> Warm Regards
> Santosh,
> Tata Photon
>