[Resolved] Tata Docomo — old sim to nano but not yet registered network

Kitz9090

from Madurai, Tamil Nadu

Address:

560001

Had been using old sim
Since i got a new phone
It wanted a nano sim option.
Been to the nearest tata docomo office in bangalore and got a sim.
The store person asked for an hour to get activated but by now it's already beyond the time they actually asked as it'll get activated.
So how long more to wait or is there any alternative.
Is there any procedure to be followed

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Feb 15, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2018

Tata DoCoMo Customer Care's response Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Comments

rpvsk2007

from Mumbai, Maharashtra

I have converted postpaid to prepaid connection 3 months before. I didn't receive the security deposit amount.
Kindly do the needful.
Docomo no.[protected]

Tata DoCoMo Customer Care's response, Jan 23, 2018

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Jan 31, 2018

Verified Support

We would like to inform you that we are already working on your concern, we request you to kindly cooperate with us. We will intimate you once we receive a confirmation from our team.

anilkbh0

from Chandigarh, Chandigarh

Hi Team,

I am not receiving any SMS on my Tata Docomo no from last 1 month. Not ever recharge sms. I have tried changing my phone and the issues is still the same. Reuqest you to look into the issue.

My phone no is [protected]

Regards
Anil Bhagat

Tata DoCoMo Customer Care's response, Jan 9, 2018

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Jan 12, 2018

Verified Support

We regret the inconvenience caused to you. We request you to check with our message center (+91 9032055002) in your handset message settings. You can access it by following the steps mentioned below.
1) Go to: Main Menu > Message > Message Settings
2) In message Center number:-+919032055002
3) In Reply via same center """"NO""""
4) In Reply via choose 'Text'. Further, I request you to clear the memory of the inbox & outbox on your handset. Kindly dial #33*1234# for outgoing unbarring and #35*1234# for incoming unbarring. I request you to reset your handset and select the network operator manually as Tata Docomo in your handset. From here on, you must re-insert your SIM and also check with another handset. If you still face the same problem, I request you to revert to us with complete details in order to raise a complaint. 1. Error Message: 2. Problem since (no. of days): 3. Is it related to particular date & time (any specific time in the day): 4. Number of Signals (indoor/outdoor): 5. Town/city: 6. Area Name: 7. Landmark: 8. Pin code: 9. Alternate Contact No: 10. Sample number: 11. Handset Model: 12. Handset support GPRS: 13. Manual network selection done or not: