[Resolved] Tata Docomo — Postpaid to prepaid request avoided.

Dinkey

from Dharmavaram, Andhra Pradesh

Address:

Shimoga, Karnataka, 577201

Sir,

This is to inform you that, I had visited your outlets at Shimoga for 4 various occasions since March17 and requested to convert my postpaid sim to prepaid. However, they avoided and postponed my request. The shop is also closed since long time now. Though I am not using the number, the bills are being generated and I am receiving calls and smss for payment of the bills for the unused number.

I submit, I am not responsible for such inactions by the company. I request for immediate discontinuation of my sim, which I am not at all using.
Mobile No. [protected]

Ragashree Anil P,
Shimoga

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Jul 7, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

May 29, 2017

Tata DoCoMo Customer Care's response "Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO."

Verified Support

May 30, 2017

Tata DoCoMo Customer Care's response We tried to contact you for the issue mentioned above; unfortunately, our multiple attempts to contact you have failed. We request you to share a suitable time to call you. We request you to visit any Tata Docomo Brand Store and clear the billed and unbilled usage amount (if any) and place your request for migration. Fill the Customer Application Form provided by store & submit along with below documents:
a. Migration Form
b. 1 Passport/ Stamp Size colored photograph
c. Proof of Identity (any one):
- Driving License - Passport
- Photo Credit Card - Voter ID Card
- PAN Card - Arms license.
d. Address Proof (any one):
- Passport - Election ID card
- Ration card with address - Driving License,
- Credit card statement (not older than last 3 months) - Property Tax Receipt
- Electricity Bill (not older than last 3 months) - Telephone Bill of fixed line
Address of nearest Tata Docomo Brand Store is mentioned below:
Store Name: Channel Partner - A2 Communication
Address: NT road, 18/1, Amruth Building, 1st cross, NT road, Opp Bus Stand.
Landmark: Near ICICI ATM
Pin code: 577202