Tata Sky — annual package broken by tata sky

On may 01, 2019 trai has issued direction to tata sky ltd. With following subject (The same is attached herewith for your ready reference and link is also attached)

Direction to m/s tata sky ltd under section 13, read with sub-clause (V) of clause (B) of sub section (1) of section 11, of the telecom regulatory authority of india act, 1997 to ensure compliance of various provisions of the new regulatory framework for broadcasting and cable tv services.

On page number 3, point number 12 it is written as under:-

And whereas m/s tata sky, vide another letter dated 29th april 2019, has, inter-alia, informed that the subscribers who were on long duration plans and have complained regarding their new plans are being re-instated to their earlier plans with the original validity date;

However unfortunately our plan has not been re-instated till date!!!

And suppose if it should be re-instated as directed by trai, what about the loss to customer from the date of suo moto change by tata sky ltd. Till date of re-instatement. (As in my case tata sky ltd. Has changed my pack suo moto and without giving me opportunity of being heard w. E. F. March 21, 2019. And till date e. G. May 07, 2019 it has not been re-instated)

On page number 4 of the said direction the trai has directed m/s tata sky ltd

In exercise of its power under section 13, read with sub-clause (V) of clause (B) of sub section (1) of section 11, of the telecom regulatory authority of india act, 1997 (24 of 1997) as under:

(A) desist from migrating long term plan subscribers to any new plan till the contracted period unless the subscriber opts out of it or the validity of the long term plan expires, whichever is earlier;

(B) reinstate to earlier long term plans with original validity date to the subscribers who have been migrated to any new plan unless the subscriber has himself opted out for; and

(C) submit compliance to regulation 17 of the telecommunication (Broadcasting and cable) services standards of quality of service and consumer protection (Addressable systems) regulations, 2017 within seven (07) days from the date of issue of this direction

However we are very sorry to say that m/s tata sky ltd is not at all following the directions and regulations given by trai and unfortunately the consumers like us are not being protected and are being mentally and financially harassed.

So who is actually the regulatory authority "trai" or "tata sky"???

Tata sky has not given me any opportunity of being heard and changed my plan according to their convenience. I don't expect this from brand "tata"

We only request to follow the instructions of trai and restore our original pack i. E platinum hd with retrospective effect dated march 21, 2019