Tata Sky — Disconnection of tata sky service

Address:

Khordha, Odisha, 85032

My tata sky id is [protected] and regd mob no is [protected]. i am an old tata sky customer at bhubaneswar. for broad band and tv services i changed to ortel commn cable network. wqhe the service of b/b and tv sevices of ortel was poor again i requested for tata sky service and paid rs270 for dhamal pack. as my set box was old i could not see tv service. i raised a request for change of set of box and one technician came with one set up box and replaced with old one held with me. he also fitted tata sky disk already held with me and service resumed. i was charged rs200.00 for mechanic service and about rs166.00 for fitting of old disc held with me. my balsnce was low i after all calculation i recharged with rs 437.00 on 04 jul 16. service was normal. to day i received al call from [protected] tata sky rep and she told one new disk was fitted? i told no i am a old customer and mech fitted old one held with me and you have already charged for that fitting. she again raised query for fitting of new disc. when i switched set up box there was no service and when i rang on toll free no [protected], the reply is you do not have balance. plz justify who is at fault? me, tata sky or mech? proper investigation should be carried out and i must be paid for the un-necessary harassment given by tata sky. any early reply is requested. my e-mail id is [protected]@gmail.com.