[Resolved] Tata Sky — Payment deducted but hadn't got recharge

Tushar_nachan

Jul 14, 2021

Address:

910, sector B, Scheme no 71, Indore

On 29th April 2021 i paid a amount of 300 via. Google Pay and the amount got debited from my account but till date hadn't got any recharge, i tried reaching customer care and they assured to help but at last nothing happened and they just denied about the transaction(I am having Gpay receipt as a proof that amount has been successfully paid to Tata Sky

On 2 july 2021 i did one more recharge of 300rs through their app via. Paytm this time also similar thing happened amount got duducted but hadn't got any recharge nor refund

Summary: In a span of 3 months 2 recharges worth rs 300+300 got failed, one time it can be by mistake or might be some error during transaction or might be a mistake from google pay but second time i paid using Paytm and similar thing happened which concludes its not a error from our side its a error from Tata Sky's side

Plz help me with this issue
TATA SKY ID: [protected]

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Aug 16, 2021

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2021

Tata Sky Customer Care's response Hi! Your concern is certainly noted. We have raised a Service Request. Rest assured, you will hear from us soon.

Verified Support

Jul 16, 2021

Tata Sky Customer Care's response We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.