[Resolved] Tata Sky — Payment not received by Tata Sky

Prabhu Ramachandra Ambatipudi

Address:	Tata Sky
Website:	www.inditab.com

On 2, December 2019, I made an on-line payment of Rs976 to Tata-Sky through www.inditab.com for monthly recharging of our TV . This payment was made through Netbanking of SBI, BHEL R&D, Vikasnagar, Hyderabad. The money was deducted from my SBI Account. I am enclosing my Bank statement for your reference.

However, TATA SKY said they have not recieved the amount and hence warned us of disconnection of their service . Fearing some problem in SBI netbanking, I once again made the payment through ICICI Credit card to Tata Sky. Subsequently, I have followed up with Tata Sky for crediting the amount deducted through netbanking of SBI online transaction.

However, Tata Sky is maintaining a stand that they have not recieved the payment through Netbanking . I have given a written complaint to SBI, customer care. SBI confirmed that Netbanking transaction was successful and www. inditab.com has recieved the money.
Hence I request you to credit the Rs976/= to my Account through Tata Sky or any other means. Thanking You and Regards

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Aug 11, 2021

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2020

Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.

Verified Support

Jul 12, 2020

Tata Sky Customer Care's response We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

Verified Support

Jul 12, 2020

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!