[Resolved]  Tata Sky — recharge not credited

Address:

641045

My name is shobana. R my supscription id: [protected]. I have recharged on 29/08/2017 for rs.200/- through bharat qr service from my sbi bank and 31/08/2017 for rs.200/-. Through bharat qr service from hdfc payzapp during recharge, after scanning qr bar from my phone, i have proceeded for payment. I got my balance deducted from my bank balance but the web page remained as it was before showing for scanning the qr bar. As far as i know, after scanning and proceeded for payment, the web page also proceed and shows payment status either successful or not or any error but it was still at that page only. I have called a number of times to customer care of tata sky but didn't got any positive response and now my tata sky account has been deactivated. I wanted to know that whether your bharat qr service is working properly or not, if yes then why after scanning qr and paying, the web page not going for further process.in this way, how many times i have to recharge and each time if i get my bank balance deducted. One thing i must tell you that i was recharging through this mode only in the past also but never faced such type of problems. Please update your payment web page (Payment through bharat qr) other wise the people like me are unable to recharge through online mode. When this is done please let me know then only i will recharge my account.