[Resolved] Tata Sky — tata sky settop box not receiving signal only for 80 to 90 % channels | |||
Fed up with tata sky services. First of all this is one of the most expensive service providers in dth. And in beginning of this month for 8 to 10 days service was getting interrupted due to sun outage and now maybe because of covid 19 we are unable to see 90%of channels from selected pack. We are getting error as your tata sky box is not receiving signal due to bad weather. Really if weather is issue then it should be for all channels not selected channels. We are able to see only 10% of subscribed channels. Another thing is it happens only in day time. If issue is with dish or wires then in night time also we should get issue. But night time we can see all subscribed channels. If you are not giving waiver in your charges due to covid 19 to your subscribers then all we expect is uninterrupted services by dth provider in this lockdown period. Most irritating thing is they have no one at service helpline number to speak as well. My subriber id is - [protected] Was this information helpful? | |||
May 15, 2020 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Mar 27, 2020 Tata Sky Customer Care's response Hi, we understand your concern. We have raised an SR# 1ZE7PZQL for you and will contact you soon with a solution.
Verified Support Mar 30, 2020 Tata Sky Customer Care's response Hi, help is here! Please share your contact details to assist you further.
Verified Support Apr 14, 2020 Tata Sky Customer Care's response Hope that your issue is resolved and you are enjoying the #Jingalala experience. We are here if you need any assistance. Have a #Jingalala Day
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 12 Comments | |||
Comments
Inorder to rechrg Discovery Hd 713, I just rechrged my tata sky account by scanning Bharat Qr available in the tata sky recharge section. The recharge was done but it is not reflected in my tata sky account. Please take up the issue and do the needful.
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Reply
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi! That's not how it should have been. Let us have this checked. Please share your RMN or subscriber ID.
I have recharged my tata sky account but it is showing that the this is the wrong card for this set top box and showing pairing error...please resolve this problem as soon as possible...
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Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi! hat's not how it should have been. We have raised an SR# 1ZE6WI1T for you and will contact you soon.
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi, we understand your concern. Please share us your RMN/SUB ID to assist you further.
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
We have your request registered. Please hang on as we will get in touch with you very soon.
Tata Sky Customer Care's response, Mar 30, 2020
Verified Support
Hi, we were unable to get in touch with you. Share us an alternate number so that we can get in touch with you at the earliest.
This is the wrong card for this set-up box.(Pairing Error).
Digi Card Is[protected]
(14)
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Digi Card Is[protected]
(14)
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
We have raised a service request. As we all practice social distancing to tackle COVID 19, we have reduced staffing at our centers and you might experience a delay in our responses. Stay safe, stay indoors.
Tata Sky Customer Care's response, Apr 9, 2020
Verified Support
We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
Screen is blan with following message "this is the wrong card for this set up box", quarantine days are getting worse without TV. I trust in your service plz respond and resolve the issue soon.If any doubts call RMN
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Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
We have your request registered. Please hang on as we will get in touch with you very soon.
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
I didn't recharge for 6 months. Now I recharged I am able view the channel..it is showing this is the song care for this set top box pairing error, request to check and resolve immediately
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Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi, we understand your concern. Please share us your RMN/SUB ID to assist you further.
I recharged my set top box after a 7 months and it shows a pairing error citing "This is the wrong card for this set top box (paring error)."
NDS No.[protected]
DIGICARD ID[protected]
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NDS No.[protected]
DIGICARD ID[protected]
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Tata Sky Customer Care's response, Apr 20, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
The set top box need to be paired.
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi, we understand your concern. Please share us your SUB ID/RMN to assist you further.
Hii... I am facing problem of ' this is wrong card for this set top box' I have reinserted the card properly. But the same problem continues
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi! We understand your concern. Kindly share your RMN/Sub ID and we’ll sort this right away for you.
I have recently done 1 transaction on my Tata sky all through free charge wallet my Money got deducted but transaction got failed. So please return my money or recharge my Tata sky my transaction payment id is
SFRW[protected]
Please help me as soon as possible
SFRW[protected]
Please help me as soon as possible
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi, we would be glad to help you. Requesting you to share your RMN/Sub ID for further clarification.
My TV is showing that set top box needs to be paired . Please help. Note in my set top box there is no card this is new set top box please help
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi, we have duly noted your concern! Kindly share with us your RMN/Sub ID so that we can look into this.
We were not using tatasky for few days due today one issues, but now we recharged it and wanted to use it we are getting pairing issues with message This is wrong card for this setup box
Card is:[protected]
Card is:[protected]
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
My name is .HARISHKIMAR I spent the last two weeks tapping sky for a new connection No one is willing to cooperate with me
Tata Sky Customer Care's response, Mar 30, 2020
Verified Support
Hi, help is here! Please share your contact details to assist you further.
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