[Resolved]  Tata Sky — two recharge went to unintended wrong subscriber numbers

This has reference to the transactions I attempted today ( 20nov, 2018) through my ICICI net banking to recharge TATA SKY subscriber number [protected] registered in my name presently in Hosur, Dist Krishnagiri, Tamil nadu. But looks like it has gone to other unknown numbers by mistake or I don't know through wrong site. Both the wrong transactions were done for Rs 3175/ each ( Transaction ID [protected], Transaction ID [protected]) to wrong IDs. One of them is tata sky number [protected] ( Sujeet Ranjan) and other one to Mr Pawar whom I don't know. Transaction details timings are mentioned in the trailing mail.
Therefore, request you to kindly resolve the issue and revert and refund back those wrong transactions either to my ICICI bank account or else as second option to to My TATA sky subscriber no. [protected]. I have also raised a complaint today to customer care today and the number is 193IMLP7 and also send a mail today to [protected]@tatasky.com via my mail id [protected]@gmail.com.Please help and support to resolve.

Thanking you in anticipation.

Yours faithfully,

Rabin Kumar Sur Chaudhary
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Dec 27, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2018
Tata Sky Customer Care's response
Hi, we are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.
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