Tatacliq — product not received

Address:	online shopping, 533002
Website:	tatacliq.com

I have ordered (order no.[protected] a Voltas air-conditioner from tatacliq.com on 1st June 2019 by paying an amount of Rs.19989 by online transaction. They have assured home delivery on or before 11th June. I didn’t receive the product on the mentioned day, and when I contacted tatacliq, they told me to wait up to 12th June, as there is a network delay from Bluedart courier partner. After this deadline also I have not received the product and they are not giving me any provision to cancel this order to get a refund, so that I can use this amount to buy an AC from other sellers. My family is suffering in this summer heat due to the delay and uncertainty in delivery.
My phone no.: [protected]