[Resolved] The Professional Couriers — no stats update/ no help from customer care

 
2 Reviews
India
 Shravan958 on Nov 26, 2018
Hello,
I am writing this complaint because of the irresponsibility and carelessness by tpc (The professional couriers) i am a buyer and i purchased a product from a site and the seller sent me a receipt of shipping details for my bad luck the product was shipped through tpc on 24-nov, 2018 then when i checked the product stats on 25-nov, 2018 i found no details on their tracking site maybe! It will take some time i waited more 24 hours and later i checked on 26-nov, 2018 still no details then i tried to contact tpc hyderabad...
They said me to contact tpc delhi because they can't find any details regarding this issue so i tried to contact tpc new delhi it took me over 30 minutes to talk to an customer care ok no problem even they don't have any info about my shipment they told me to contact local tpc wazirpur i tried contacting one number was not working and one was working when i tried to contact some random person was picking up phone and saying some weird things in weird language even now i don't have any info about my product!
Very professional! Just requesting please help and don't harass your customers even you can't just update any details (Irresponsible persons)
Answer me please!!

Tracking number (S): del[protected]
My phone number :- [protected]

I am from hyderabad
Seller is from delhi
This complaint is against courier company

Tpc hyderabad :
501, 5th foor jade arcade, opp. Hotel paradise m. G. Road, secunderabad - 500 003.
Ph:[protected] lines) fax[protected]
E-mail: [protected]@tpcglobe.co.in

Tpc new delhi :
C-143, naraina industrial area, phase - i, new delhi – 110 028
Ph (Inbound[protected]
Ph (Outbound[protected] fax :[protected]
Email: inbound - delzo-csc. [protected]@tpcglobe.co.in, outbound - delzo-csc. [protected]@tpcglobe.co.in

Tpc wazirpur :- manager : —
In charge : sandeep kumar
Address : plot no. 29a, basement
: community centre
: near mother dairy, ashok vihar
Pincode : 110052
Phone no. :[protected] | (Working and calls are answered but they are just talking themselves they are not even saying "hello")
Mobile no : [protected] | (Number not working)
Email id : [protected]@tpcdel.com |

This was my first experience on tpc and i would rate it 1/10

Complaint marked as Resolved Nov 29, 2018

Complaint Status


[Nov 26, 2018] The Professional Couriers customer support has been notified about the posted complaint.
Updated by Shravan958, Nov 26, 2018
6:11 pm
Monday, 26 November 2018
Update 1 :- I Have Added An Image As Proof ( Some Private Info I Hidden ) This Image Was Given To Me By The Seller And The Product Was Handed Over To This Person
Mr Prashant ( Courier Incharge )
Mobile No Of Mr Prashant :- [protected]
About This Person :- A Very Rude And Bad Mannered Person Working On TPC( The Professional Courier ) He Takes About 10 Mins Or 2 To 3 Tries To Contact Him After That He Talk To Us Rudely Like He Don't even Care Of The Customers
Help!!! TPC ( The Professional Courier ) Please Deliver Me My Product

no stats update/ no help from customer care
Updated by Shravan958, Nov 29, 2018
Shipment No del[protected]
Updated by Shravan958, Nov 29, 2018
I Collected It From Kishangunj Office
Thanks Team
[protected][protected][protected][protected]Resolved[protected][protected][protected][protected]
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Service issues from KUMBAKONAM

Suresh Lic Kumbakonam's reply, Nov 24, 2018
Service issues from KUMBAKONAM

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    The Professional Couriers - no stats update/ no help from customer care