[Resolved] Think & Learn / Byju's — cancel registration and ach mandate think and learn (byju's classes)

 
1 Review
 Rani Madhav shukla on Oct 27, 2018
Dear sir/madam

With reference to above noted subject, i would like to inform you that on being allured by your advertisement came across by me on website and thereafter by the misrepresentation and inducement given by your authorized representative mr. Raunak jaiswal, i opted for registration of my kids namely 1) akshita garg 2) yuvraj garg in byju's learning programme. It is noteworthy that at the time of paying registration fees and signing the documents, i was made aware of my right to recall the registration at any point of time on being dissatisfied by the mode of learning programme.

After being registered, i alongwith my kids found the learning mode and style to be unsatisfactory and hence i approached raunak jaiswal within a week, and after support@byjus.com, cancellation@byjus.com to get the registration cancelled.

In the meantime, i have received an sms from hdfc bank that an ach mandate has been attached to my account. On coming to know about this, i was shocked and surprised.

In view of above, i had sent email cum request letter to you the addressees to suspend the process of ach already instituted and redress my grievances in a proper manner as i am completely dissatisfied by your learning programme and had informed you about it.

I have been repeatedly requesting and reminding you to cancel my ward's registration with byju's e-learning programme bit till today my request has been left unheard and unredressed. I have further requested you to suspend the process of ach already instituted but the same has also not been paid any need.

Sir/madam, by not cancelling the said registration of my kids with you and by initiating the process of pulling funds from my account by ach transfer mode, despite my repeated requests to stopping so, you are misusing the authorization taken from me for the said transfer which is not fare enough and is a monopoly being practised by use.
By this email, i would like to again request you to cancel the registration of my kids with byju's learning programme within a period of 7 days from the date of receipt of this email, failing which i shall be constrained to initiate legal resources against you the persons responsible. I further request you to stop the misuse of my authorization for automatic money transfer from my account with immediate effect as the said authorization is hereby withdrawn from the date when i firstly approached you to cancel the registration.

As my authorization for such money transfer stands withdrawn, if any amount is pulled out from my account or any charges for declined transaction is levelled against me, it shall be treated as unauthorized money transfer and hence you the peesons/officials of byju's shall be held responsible for such monetary loss and other damages.

In anticipation of cancellation of registration of my kids namely alkshita gary and yuvraj garg in byju's learning programme within 7 days of receipt of this email, i am hereby tendering my thanks.

Sincerely yours

Rani shukla
Madhav shukla
M. No. [protected]
Complaint marked as Resolved Oct 29, 2018
Till now I have not cancellation confirmation

I have not receipt cancellation mail

Please do the needful.

Complaint Status


[Oct 27, 2018] BYJU's customer support has been notified about the posted complaint.
Updated by Rani Madhav shukla, Oct 29, 2018
Why complain marked as resolved where I have not receipt any cancellation confirmation
Updated by Rani Madhav shukla, Nov 03, 2018
With reference I have received one message that - your refund process is approved - but yesterday an amount of Rs. 6417.67 is deducted remarks-ACH D-TP ACH Zenlefin[protected].

Requested you to please correct it and refund my deducted amount.
Updated by Rani Madhav shukla, Nov 15, 2018
Dear Team

We have return back tablets and confirmed by your team.

Requested to reverse my amount asap

Your cooperation is highly appreciated.

Yours.
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    Think & Learn / Byju's - cancel registration and ach mandate think and learn (byju's classes)