Think & Learn / Byju's — cancellation and refund due

Address:	147001
Website:	BYJU'S

Hi
I purchased ias tablet learning programme from byjus last month and received the tablet on 7 july after paying an initial amount of 20000. However, i received the set of books (Called as companion kit on 12 july). After receiving the tab (Only tab) i waited a lot to be contacted by any of the team members from byjus but now nobody contacted me despite making number of calls to my counsellor as well as at mentorship number. Even before this i texted at live chat session to discontinue my course and they told me to contact at mentorship number ending 333666. But i didn't get any response neither my counsellor told me anything about the refund policy before and after selling the product.
I wasn't even able to pay the money at that time but i was told that i m already late as batch has started so it is my loss. As it was my need to join some course especially online so that i could prepare while being at home and also reading a lot about byjus on the hindu and watching ads on television i thought to join byjus, thinkin its a good platform to learn online but contrary to my believe they are a group of frauds. They never came forward to help me (Amentor once called me just to tell how to plan ur time after that nobody was abvailable to solve my queries after watching the video)
So i called them regularly on the above mentioned mentorship number but it never got connected however i waited and even once changed my mind to not to discontinue classes after talking to ms arti (From byjus) but problem still existed.. Whenever i tried to called to byjus regarding any query mentorship number never got connected even when i wanted to ask for a refund it was not been connected even after countless attempts.
So now their refund team called me today evening after having a long discussion with mentors regarding all the complaints.
However their behavior and services had never been satisfactory but today what they told and the way they behaved was completely unexpectable,,, they said i never had any chat with byjus on live chat (So i might hav just dreamt about it) neither i made any calls to mentors or my counsellor... Or you should have reached out to us if you wanted the refund... Des[ite of yelling again and again that i tried your mentorship number a lot many times but i couldn't connected... Neither i was aware of any refund policy... So what is my fault here? Byjus is really fraud there policies their services everything is made for their own favour. I know how i arranged that money which i paid to byjus infact when i got informed about new mentorship number i called them instantly (26 july2018) and asked for refund, which was 16th day (Howewver i asked for the refund in live chat after receiving the tablet and before receiving the books as well) so tell me where i am wrong if your number was not being connected if my counsellor didn't tell about the refund policy if your team could not meet with the expectation of their clients and could not keep their words. Kindly refund the amount i paid to byjus as soon as possible.