Think & Learn / Byju's — cancellation and refund of byjus ias tablet course

I have enrolled for byjus tablet course for ias.
When i heard that byjus also provide teaching for ias, i was very excited for it. Being a topper at my school and my college, my dream was to become an all india topper for ias itself and serve the country. Knowing that i am from a commerce background and i ll need guidance, i had to join a coaching institute. But as soon as i discovered the prices of tuition fees, i was disappointed. I never wanted to burden my family who are currently struggling with money. But after i got to know that a reputed institution like byjus is providing ias coaching that too at a fee which can be affordable, i was really excited for it.
So, i enrolled for it as soon as i could.

While i was continuously waiting for my tablet to come and start studying, it took so long for it to reach my home.
However, when it reached, i didnt receive the books. Also, no call came from byju's side to guide the student.
When i had a talk with their counselor he promised to give us the following:

1) reputed mentors to guide me all the time
2) proper material and guidance for optional subject as well

But much to my expectations, i didnt receive those services. Even till now, after 1.5 months, no mentor is assigned to me.

When i watched a lecture on tablet, it became so hard for me to study a topic thoroughly because i need books.
After so many calls, i got to know that the books are out of stock. My time was being wasted. Morever, they didnt call me to guide me in making a strategy for ias study.

Finally, after so many days and end number of calls, books were received and so was a call.
But even after that, no mentor was provided
To guide me and help me throughout.
I felt disheartened. Being a good student, i was not able to study well which was making my moral down. Paying high amount of fees was troubling me and my parents too.

The counselor didnt inform us anything related to refund and cancellation policy. It is now that i am getting to know about their 15 day policy.
I received the books and a call for strategy to study ias after 15 days of the arrival of tablet. How could i have possibly judge and decide whether i want to use it further or not within 15 days if you are providing me the books and a call after 15 days?
I want to cancel the course and get my refund as soon as i could. Being from a middle class family, the amount of fees which i am paying is not worth the services provided by them and it is bothering me. It is putting a huge pressure on me and my fanily.
I called and emailed several times at their helpline number, while your representatives accepted that it was their fault, they were not helping me out.
All i was listening that i need to wait and i ll get a call back from the concerned person.
When the person called, they asked me my problem. I told them i want to cancel the course and want my refund back. To which they replied, ” is there any other query? No? Okay thanks” and disconnected the phone. Since then, i haven’t received any other call.

I had so much trust and faith on byjus that no matter what, they will help a their student throughout. But instead, they are putting a huge burden on me. I would again request the concerned authority to please look through this matter and kindly help me get my refund. The refund won’t be a big deal for reputed institution like byjus but for me, it can help my career grow.

Regards,
Ridhi kohli