Think & Learn / Byju's — cheating by byju's company and its salesperson

Address:

New Delhi, Delhi, 110009

This complaint is regarding cheating by byjus company and it’s sales person, mr. Prateek sharma (Phone number: [protected]) while selling the byjus study package with invoice number byjus[protected] in the name of dhruv jha, registered phone number [protected] / [protected].

When mr. Prateek came to meet us, he told us that officially trial period for the byjus education package is for 15 days. However, it is difficult for a child or his/her parents to decide the usefulness of the product in just 15 days. Therefore, trial period can extend for 1 to 1.5 months and few customers have returned the product even after trying the product for 1.5 months.

Further, while registering for the trial period of the services, i had clearly communicated to mr. Prateek sharma that if we decide to purchase byjus services, i will make complete and one time payment of rs. 53000 by cheque and no automatic deduction of emi should be done from my bank account. After speaking to another executive of byjus, mr. Prateek agreed to the same and asked for a cancelled cheque just for completion of the registration of study package.

After necessary procedures, we started a trial period on 21st of july 2018 when lenovo tablet was delivered to our residence.

In spite of the above communication, we did not receive any prior notification from byjus regarding end of trial period and debit of emi from the account. On 3rd of september 2018, i received a message from bank that rs.5, 888.90 has been debited from my bank account.

In view of above cheating and loss of trust i have been sending mails to byjus team to cancel the study package, pick up the lenovo tablet delivered on 21st of july 2018 and refund rs. 5, 888.90 that was illegally debited as first emi, contrary to the agreement.

Dates on which mails are sent to byjus team for cancellation are as follows:

1. 1st mail sent on 4th of september 2018
2. 2nd mail send on 15th of september 2018
3. 3rd mail sent on 2nd of october 2018
4. 4th mail sent on 13th of october 2018

However, till date i. E. 13th of october 2018 neither anyone from byjus team has come to pick up the said lenovo tablet nor i have received the refund of rs. 5, 888.90.

Rather, byjus team has been continuously harassing me by repeated calls and messages regarding payment of the emi, to the extent that today on 13th of october mr. Surender sharma from capital float finance company even came to my residence to collect the emi of rs. 5, 904.59.

Further, for your kind information there are numerous people who are complaining regarding byjus, as visible in the below url.

1. https://www.complaintlists.com/tag/think-learn-byjus/
2. https://www.econsumercourt.com/fraud-complaint/cheating-by-byjus-representative_i30527
3. http://www.consumersathi.com/complaint/cheating-by-byjus-despite-finalizing-emi-amount
4. byjus-cheating-and-fake-promising-c2088720
5. https://www.consumercomplaints.inbyjus-classes-byjus-classes-cheating-c902385
6. https://www.complaintboard.in/complaints-reviews/byju-039-s-classes-l266365.html

Request you to kindly take necessary action at the earliest.

Regards
Puneet jha
Ph: [protected]