Think & Learn / Byju's — cheating by byju's company and its salesperson

Address:	201005
Website:	byjus.com

This complaint is regarding cheating by byjus company and it’s sales person, Ms Apoorva Trapathi while selling the byjus study package on the Name of Eerav Bhardwaj - Mobile-[protected].

When Ms. Apoorva came to meet us, he told us that officially trial period for the byjus education package is for 15 days(However, we request to her it is difficult for a child or his/her parents to decide the of the product in just 15 days) and She clearly told us I have power to extend this period to 2 month till your EMI will not start .
W revived this product in Mid of august 2018 and we have called to executive within 3-4 days, she told us don't worry I will process your request after some time and again we called her she said we will not process your request our policy is not 15 days but you send a mail to custmer care.

She said with my confirmation that you alrearedy informed within 2-3 day your request will process.

after my mail customer care want some profes I sent all the whatsapp chat and call history.

Than somebody call me your cancellation request is excepted wait for returning courier help.

but we received continuous call from capital floating for loan EMI.

Dates on which mails are sent to byjus team for cancellation are as follows:

1. 1st mail sent on 1st of oct 2018
2. 2nd mail send on 2nd of oct 2018
3. 3rd mail sent on 3rd of october 2018
4. 4th mail sent on 10th of Nov2018
5. 4th mail sent on 16th of Nov[protected]
and many more

However, till date i. E. 16th of Nov2018 neither anyone from byjus team has come to pick up the said lenovo tablet and not cancel my loan.

Rather, byjus team has been continuously harassing me by repeated calls and messages regarding payment of the emi, to the extent that today on 13th of october mr. Surender sharma from capital float finance company even came to my residence to collect the emi.
I am requesting Please help us to close my loan.