Think & Learn / Byju's — false commitments of course terms and harassment after cancellation of course

Website:

www.byjus.com

Dear byju’s team,
This is my continued 5th reminder mail to you to collect/pickup your course material/device (7”leveno tablet) from my home.
As per your last mail (Confirmation of cancellation of course), you had confirmed to send your counsellor (Noida branch) to pick the device but as of today no one has came to collect. And non of the communi-cation/ reply has been rcvd from byju’s after my last 4-5 mails.
Kindly do the needful and close this topic.

On 04-oct-2018, at 6:54 am, rajiv jindal wrote:

Dear byju’s team,
Till date, the canceled course device/parcel has not been collected from byju’s. Whole delaying in process, representing very unprofessional way of working from byju’s and mails of running course from cf and byju’s creating negativity after confirmation of closing of course.
Prompt action from byju’s will highly appreciated.
Rgds
Rajiv

Sent from my iphone 8

On 30-sep-2018, at 5:33 pm, byjus priority support wrote:

Sir/madam,

The refund has been processed and will be completed at the earliest.

We apologize for the delay caused.

Regards,

Team priority support

On sat, sep 29, 2018 at 1:18 pm rajiv jindal wrote:
Dear vikas/byju’s team,
I don’t know why the unnecessary mental harassment and pressure is creating on us by sending these types of mails where as cancellation of course has been processed by byju’s.
During the counselling, mr vikas has assured me that cancellation process is very friendly and clearly transparent without any question if not suits to client. Now it is going something wrong guidance and communications with us.
This my humble request to you, please keep on your words and close this issue on top priority as cancellation has been already acceptable, pick your device asap.
Hope for better understanding from you.

Rgds
Rajiv

Sent from my iphone 8

Begin forwarded message:

From: cf customer support
Date: 29 september 2018 at 10:52:43 am ist
To: jindal. [protected]@gmail.com
Cc: [protected]@byjus.com
Subject: re: fwd: cancelation of course (6-8 class) 7” no. Tnldcrp[protected]
Reply-to: cf customer support

Dear customer,

Greetings from capital float!

Thank you for writing to us. We acknowledge the receipt of your email.

We would like to keep you informed that no cancellation request would be taken by capital float, please get in touch with your service provider (Merchant byjus) in proceeding with your request.

Note: no refund is possible from merchant and the discretion remains with merchant only

Kindly note, the statement of account and other loan related documents can also be viewed on our android/ios app. You can click the links below and download the app on your android/ios mobile device. You can also send the statement of account to your registered email id through the app.

Play store
https://play.google.com/store/apps/details?id=com.capitalfloat.cfcadmin

Ios app
https://itunes.apple.com/in/app/capital-float/id[protected]?mt=8
The login credentials are the same as provided by capital float at the time of your sign-up. For instance, the email id provided by you at the time of your sign-up will be your user id.

Please click on the following link in case you have forgotten your password.
https://safe.capitalfloat.com/cf/default/user/request_reset_password?_next=%2Fcf...⇄

In the case of any queries or assistance required, you can write to us at [protected]@capitalfloat.com or call us at[protected]

We strive to help you #breaklimits in your business.

Regards,
Capital float

On mon, 24 sep at 10:22 am, rajivjindal wrote:
Dear team,
I have already canceled the course in the prescribed time limit by byju’s and counsellor mr vikas rana (Noida) as my kid is not confident for online study.
Below forwarded mail to byju’s team is for your kind consideration. Also i have confirmed the same to you on phone call. Hope their shd not any doubt and other clarifications to discontinue the agreement.
Thanks and regards
Rajiv jindal

Begin forwarded message:

From: rajiv jindal
Date: 20 september 2018 at 9:03:41 pm ist
To: [protected]@byjus.com
Subject: cancelation of course (6-8 class) 7” no. Tnldcrp[protected]

Dear byju’s team,
The suggested course as below which i was thinking will be beneficial for my kid, parini jindal, not worked out. So i don’t want to be continued the same. Kindly cancel the course and it’s further continuation. Please do refund of charges if any and collect your device parcel from my registered address as soon as possible. All documents/loan agreement related to course will be canceled with this mail info.
Thanks for your consultation.
We join in future if required.

Thanks and regards
Rajiv jindal