[Resolved] Think & Learn / Byju's — misbehavior of the delivery partner (harassment)

Marama

from Chennai, Tamil Nadu

Address:	560068
Website:	Harassment issue

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.
Byjus team, you should understand these people represent your organization and no cx can take this harassment when there is no fault o[censored]s. Ideally the courier guy should have the change as per the requirement not as per his feasibility.
I want an action to be taken on the courier guy or courier company. I am not letting it go until resolved.

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Sep 23, 2018

Complaint marked as Resolved

I am glad to inform that the complaint filed against the filed executive has been taken care of. The communication received from both end i.e logistics and Byjus confirms that the F.E has been grounded for 6 weeks wherein he will not be allowed to resume until grounding period is over. Both the teams were proactive enough to respond and close the same in just 48 hrs. It is genuine feedback to both parties i.e-local logistics n byjus to hire the employee who atleast has a basic etiquette's to deal with people because these people directly represent your company. For long run please get the basics fixed. Rest I am satisfied with resolution hence closing the complain filed. CC forum you you are doing tremendous work which directly serves purpose of common people. Regards, Ramakant Mishra.

BYJU's customer support has been notified about the posted complaint.