Think & Learn / Byju's — product not as desired

Address:	Hyderabad, Andhra Pradesh, 500084
Website:	Byjus.com

I'd ordered the product for 11th and 12th cbse, jee mains and jee advanced. The order took longer delays, as initially agreed. Moreover the package was tampered when the marketing guy delivered it at our door step. The marketing person initially said it would one sd card for both 11th and 12th cbse, jee mains and jee advanced. It was shocking to see that 2 sd cards (Each 64gb) were given, once for 11th and another for 12th and the student has to removed and insert, whichever class he needs to learn. I'd spoken to the sales manager, mr. Nitin and marketing person of the above 2 issues and they had agreed to replace with one sd card for both 11th and 12th cbse, jee mains and jee advanced within 24 hours and nitin confirmed with the it team that the device can support more than 256 gb). Another shock this morning was that, the subscription expiry details on the device is indicated as 31/05/2018, while it should have been 31/05/2019.

Please resolve the above issues or cancel the order to return the money.