Ticketgenie India Complaints & Reviews

I am trying to book ticket for 28 nov-2018 hockey world cup event in barabati stadium, money deducted (Rs 512/-) from account but no ticket booked. Kindly update me status of my booking as the event has left only seven days, otherwise refund my account. I have already create ticket with https://in.ticketgenie.in website.

Contact me - amrit. Chand. [protected]@gmail.com (Email used for booking)
[protected]/[protected]

Ind vs aus 24th sept. 2017 tickets are not being booked as the link can't be opened. It showed server error. When will the sale be resumed and why does this happen on your website only. Very disappointing performance from your side. You should transfer this job to bookmyshow. They are much better than you. It's always been the worst experience on your website.

We were told that the tickets of india vs australia 3rd odi to be held on 24/09/2017 will be made available online on 15/09/2017 @ 11.00am.
Indians especially indoris are too fond of cricket, we and many more families arranged the laptops, cards and stuffs by 10.30, eagerly waiting for 11.00am, what happens is pure crap, the site crashes and their reply are epic.

Transaction id: [protected] train no./name: 13022/mithila express date of booking: 01-jul-2017
Date of journey: 02-jul-2017 date of boarding: 02-jul-2017 date of arrival: 03-jul-2017
From: jasidih jn (Jsme) to: howrah jn (Hwh) boarding at: jasidih jn (Jsme)
Resv upto: howrah jn (Hwh) quota: tatkal (Tq) class: sleeper class (Sl)
Payment status: payment failed bank name: credit & debit cards / net banking / wallet (Powered by paytm) reservation status: not booked
Transaction amount:770.0 no. Of adults: 2 no. Of children: 0

Dear Sir,
I have tried to book 2 tickets on 21st March for Gujarat Lions vs Rcb match on 18th april. Amount 1933 has been debited from my account but tickets are not booked.
Please arrange the refund for amount 1933. Let me know if you required any details.
Failed transaction
Ref No.[protected].
mo no. [protected]
Your sincerely
Chintan Kamaliya

Dear Sir,
I have tried to book 5 tickets on 21st april for Gujarat Lions vs Kings XI punjab match on 23rd april. Amount 4092 has been debited from my account but tickets are not booked.
Please arrange the refund for amount 4092. Let me know if you required any details.
Failed transaction
Ref No.[protected].
Your sincerely
Jigar kumar Sisodiya

I, santu mondal have booked 4 tickets for kolkata - mumbai match on 05/10/2016 for the scheduled date 25/10/2016 for rs. 1633. But the status of my transaction is failed but amount has also been deducted from my account. Transaction no...[protected] and merchant transaction id is... K[protected]. I have provided all the requisite information including bank account statement for refunding the amount as per the organisation's instruction. But till date i have not been refunded or any assurance of getting the same though they accepted the amount as per their booking details summery they sent to me. Hoping your prompt action in this regard.

My ref no is:[protected] is failed and amount is being deducted transaction is being done on tuesday 27 sep 2016 on 3.05 pm
Please provide me the conformation mail for the above.
other ticket with refrence number:[protected] time amount deducted
on 4.27 and I got the conformation mail for this but not for the first transaction that I did on 3.05 pm today.
Please provide the conformation mail for the first one as the amount is already deducted.
I got the following message on on 3.08 pm today for first booking:
Dear Customer, You have made a Debit Card purchase of INR864.00 on 27 Sep. Info.MIN*ticketgenie. Your Net Available Balance is *******.
Please help me out.Please reply atleast. And please do reply fast
Please rovide me the ticket
Regards

With due respect i beg to state that i bought two ipl tickets online for kkr vs srh match which is going to be held in kolkata on 22may, 2016 from 4 pm. I bought the tickets approximately over a month ago. And i also booked for courier delivery against my booking. But the tickets have not been delivered to the given address till the date. There is only nine days for the match, but i haven't received my tickets.

I, therefore, request you to consider the matter with grave attention and to resolve my anxiety as soon as possible.

Screenshots of my booking confirmation has been attached for your kind confirmation.

Regards,
Joydeep banik
Email : [protected]@gmail.com
Mobile : [protected]
Ref no:[protected]
Txn no of tickets: 123959

I have booked 3 Tickets for IPL KKR vs Rising Pune Supergiants match on 25th Apr'16 & paid extra 90 rupess for the courier services (Ref no[protected], using iplt20.com through www.ticketgenie.in. Though It claims the ticket to be delivered thru courier within stipulated timeline. But after more than two weeks I have not recieved the tickets.What should I do for this.

I booked 6 tickets on 15th Feb' 2016, (Rs.700/- ) which got deducted from my account while booking tickets for SAG Closing Ceremony 2016.I mailed them on 15th Feb'2016 about the issue but till date there is no refund. i have mailed them several times more then 20 times but every time they say "your refund is generated from our end, contact your bank". I have even send them my updated passbook but still they are still saying the same thing . but my bank account statement says "no refund".

Kindly Help me out

Sir,

I have booked 2 tickets for IPL online as on 07/04/15 for the match was to be held on 26/04/2015 from Ticket Genie India company and when the match was under decision of cancellation I and my wife left the Block " H " and reached at Gate No - 12 to exist from Eden Garden. But the person posted by Eden Garden Authority at Gate No -12 collected ticket counter parts from me for punching with Exist Machine and did not return the same. With some hurry, I and my wife left the gate to avoid crowd.

I have invoice for booking online from ticket genie company and I have confirmation email for booked ticket but after lots of request over telephone the company has ignored me to refund the ticket amount as the match has cancelled due to rain and I have no physical ticket counter part.

For information my seat no - 0054 and 0055.

Block - " H "

Thanking you.

J Bakuli
Contact No - [protected] / [protected]

Nadeem and Silver, As per there discussion with me in the morning, they said that they will provide me all the details by 7 in the evening, for the requirements I have asked for. And it was so annoying, that I have not received any single call or msg from them. I have been trying there number for 100 - 120 times, but there is no response. This is really dissapointing and seriously not acceptable. They are so unprofessional and irresponsible. Rachi

Hi, I had tried to book 2 IPL tickets on 7th May, 2014 for KKR vs RCB match to be held on 22nd May, 2014 in Eden Gardens, Kolkata. The amount of Rs. 1885 was debited from my account & the tickets were not booked. Initially, I had raised a service request with my bank Kotak Mahindra (on 7th May, 2014) for the debited amount of Rs. 1885 for the tickets. But they confirmed yesterday evening that the amount of Rs. 1885 has been credited to the merchant bank of yours. This is the 5th time I am trying to contact you via written communication. I have tried all your contact numbers given on different sites but none of them are reachable. So request you to credit back the amount to my Kotak account. Thanks, Sana Nezam

Dear Sir,

This is to inform you that on 23.03.13 I have made online booking of 4 tickets for IPL T 20 match between Kolkata Knight Riders Vs Chennai Super Kings scheduled to be played on 20.04.13 at Eden Gardens through Ticketgenie India Pvt. Ltd, # 95, 2nd floor, Harihara Building, NR Road, Bangalore -560002, Phone: +[protected], Fax:[protected], Email: [protected]@tgipl.com. I opted for door delivery of the tickets and a sum of Rs. 2085/- has been debited from my account[protected] of United Bank of India for the purchasing and delivering cost of the tickets.

On inquiry, I came to know that due to some technical reasons above tickets were not booked in my name. Then I contacted the above agency for refunding the amount of Rs. 2085/- debited from my account for purchasing & delivering cost. Several correspondences have been made through e - mail and they assured me to refund Rs. 2085/- within a fortnight (from 20.04.13). One month has already been elapsed, but till date I have had no pleasure of receiving Rs. 2085/-.

Kindly look into this and please take necessary action enabling me to get Rs. 2085/- and oblige.

regards
Arup Giri

I BOOKING 2 IPL TICKET ONLINE FOR 14/04/2013, BUT I GET THAT TICKET AFTER ENDING THE MATCH, 16/04/2013. YOU ARE BETRAYED WITH US, SEND ME MY MONEY 685/- FOR TWO TICKET, OTHERWISE WE GOING IN CONSUMER COURTS TODAY, IF YOU ARE NOT TELL ME THE REASON. PLS. REPLY OR CALL US IMMEDIATE. [protected], [protected].

PLS. YOU CHEKING YOUR ALL SYSTEM WHY IT'S SENDING TOO LATE.

TICKET BOOKING DETAILS

BOOKING CONFIRMATION VOUCHER
YOU WILL RECIEVE YOUR ACTUAL TICKET VIA COURIER

Match : Kolkata Knight Riders Vs Sunrisers Hyderabad

Starts : Sunday, 14 Apr 2013, 4:00PM

Venue : Eden Gardens Kolkata Ref No[protected]
Name : JITENDRA SHARMA Mobile : [protected]
Email : jitendra.[protected]@gmail.com ID Proof No : behps5349g
Txn No Stand Entry From Gate No Seats Admission Rate (Rs) Total Amount (Rs)
14811 Rose Valley Pavilion (D1 Block) - Gate # 8 Auckland Road 05 2 300 600
Total 2 600
(Inclusive of Ent tax)

Hi sir,
Today (3rd april) I have booked 3 IPL 6 tickets (each of Rs 400) from ticketgenie.in (website:http://tickets.ticketgenie.in/eventsReservation.aspx?companyEventGroupI...⇄ by using my HDFC Master Card ( International Debit Card) on around 10:15 a.m.. After the booking I have not received any e-ticket voucher in my email account , but still a total amount of Rs 1200 ( 3 tickets each of 400) has been deducted from my HDFC account.During transaction , it was stated a run time server error has occurred.
Please help me as early as possible & Send my e-ticket voucher in my email id.
Account Holder Name : Ranita Choudhury
Account Number : [protected]
HDFC Debit Card No: [protected]
Email id : barick.[protected]@gmail.com
Phone : +91- [protected]
Match Details : Match17 -Kolkata Knight Riders vs Sunrisers Hyderabad
10:30am GMT (4:00pm IST), Sunday 14th April 2013
Venue: Eden Gardens, Kolkata

Booked 2 tickets for Metallica Concert on Ticketgenie.in using my debit card. The concert scheduled in October 2011 got cancelled and the refund was to be processed by November 2011. Till now on 16th March 2012, Ticketgenie has not refunded my amount (Rs.5575). On calling they say the amount was refunded on 3rd Nov, whereas no money has been credited into my account. I have been updating my Passbook regularly and there is no refund yet. I have confirmed with my bank who double checked that no such refund has occured. On contacting Ticketgenie they repeatedly say that they have made the refund and cant do anything about it. This is a clear case of Cheating and should be strictly dealt with.

Hi,

I booked three ticket via ticketgenie website for the IPL match between Mumbai and Bangalore which was to be held at Bangalore on 17th April, 2010 at Bangalore. My order number was 79799 and the total amount was Rs.720/-.

But on 12th April, I received a mail from them which stated the following.

"Due to a technical error in the ticketing website, it over sold more than the tickets allotted for online sale, hence we are compelled to refund our valued customers or accommodate them in the coming Semi Final matches.

We do understand your concern and it is not your mistake and at the same time it is a technical error which cannot be undone.

We regret the inconvenience caused to you and request you to bear with us this time and either opt for a refund or opt for the Semi Final Matches scheduled either on April 21st or April 22nd.

If you opt for the refund you need to send us an email to [protected]@ticketgenie.in requesting for a refund. In this case we will process the refund immediately and normally it will take 8-10 Working days to credit your account."

I replied back to this mail on 19th April saying that I need my money refunded. But nothing has been done till date. I've sent them several mails to them after that asking for my money. But I've neither received the money, nor any reply from them.
I've tried to get in touch with them over the phone as well. I've called their helpline number at least 50times, but nobody ever answered the call.

I'm hoping to get some resolution after I'm placing this case to you people.

Please let me know if you need any more information from my side.

Regards,
Deepanjan Banerjee.
+91 [protected]

I tried to book 4 tickets worth Rs.500 each for Semifinal -2 match on April 22, 2010. I went to ticketgenie.in and made my selection and eventually completed my online credit card authorization for the cost of the tickets and after payment, the website did no take me back to ticketgenie.in for my ticket confirmation. When I checked my credit card statement, i had already lost Rs 2000. The call center number does not work and no one responds to my email. I dont know where to complaint. I called up the bank and they had given the transaction approval code (340565) but cannot do anything. Please help out!!!