Tikona — Beware of tikona fraud, disconnection

Address:	Bangalore, Karnataka, 560076
Website:	www.tikona.in

Hi victims of tikona fraud model :
I intend to share this for the future fellow victims of tikona. If you have taken tikona you have already stepped into the trap. Tikona has a hardened fraud model to extort from it departing customers.
If you are going for a disconnection please note the below points :
1. Raise disconnection request well ahead 1 month of your bill-cycle end date.(Though trai directs disconnection within 7 days/ but who cares for trai when even trai doesn’t care)
2. Speed post written mail(Hard copy, signed) to mumbai-tikona headoffice (I am not sure how much a electronic mail is held valid in court)
3. Send the same signed mail in fax to tikona(Keep the fax receipt)
4. Obviously you will send electronic mail request for disconnection ( but they won’t respond & confirm to that in anyway)
5. Understand the actual trap now: disconnection in tikona does not mean deactivation of your user-id. And tikona mentions that it can charge you on your user-id after disconnection based on further usage. Now how will you deny further usage & prove non-usage ? Very tough !
6. Hence only option (If you want prove non-usage in court) – return the tikona device asap before the end of your bill-cycle
7. Now this is the tough part : customer care will talk all the non-sense things, will irritate you infinite times, and tell you all the false stories (Like device is free/tikona doesn’t collect device/transfer the connection); do not & do not trust the customer care.
8. You need to return the device and collect receipt in tikona letterpad with dates before the end of bill-cycle, keep photo id proof of the device collector.
9. Mail the soft-copy of the receipt to tikona again, and ask them to disconnect & deactivate.
10. After this happens, and after another 3-4 calls + 2 weeks you might receive full & final settlement letter from tikona.
11. For me i fought hard for 20 days, posted in all consumer forums, and gone mad by no-response stand + false promises from customer care. The customer care will never ever confirm your request on mail. So do not trust whatever they say.
12. I have learned from the trend that the customer care is well trained & instructed to exactly follow the fraud/trapping model, it can not happen by mistake or by chance.
13. After all this also if one gets a fraud bill, one can atleast raise a case against tikona, instead of tikona scaring the indian citizens with all cheat advocate calls from the indian capital delhi.
14. So gist - speed post mail+fax+email - return device before end of bill cycle - keep receipt+collector id+video(If you can) - post in consumer forums - fight with customer care - blame yourself for taking tikona without seeing review
Regards,