Tikona — Billing issue | |||
I had been a loyal customer to tikona for 2 years. Despite poor connection issues, I had persisted as I had no alternate service provider in my area. Several complaints of mine were not addressed. One fine day, I had it enough and I decided to close the connection. I sent a mail to customer care. Despite my email, bills continued to be generated and now I have an outstanding amount of around 2500 rs. I dont want to pay this amount for the poor quality of service and the fact that some of this was generated after my request for account termination. I am being threatened for legal action as well. Please help.. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Pradeep,
This is a gentle reminder to follow-up on your concern listed on Mar 16, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMR1503 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on Mar 16, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMR1503 in the subject line.
Regards,
Tikona Care
This is regarding Billing Issue
with Tikona Digital Networks Pvt. Ltd,
First Issue:
I have took Tikona
Internet connection on 11/12/2014. I have made payment of 2135(In advance) Rs it includes two month Net free and
Installation charges.The Provider has raised bill again on 19/12/2014. So here
before two months he is collecting the amount from me. When I have asked he
said it is our company standard as per company rules you have to pay Next month
bill (He gave some billing cycle as per billing cycle they are collecting
amount). Here during installation charges their representative said two months
free, but still they collected next month bill, otherwise they said they will
disconnect my service here I thought it is my mistake I have not took any
written statement. So I have paid the amount and even tariff also I have
changed from 700Rs to 500Rs.
Second Issue:
The second issue was their connection i.e. Network issue it
is not up to the mark. So again I have raised complaint and I have not pay the
payment till their resolution, and also I have said I am not going to pay the
fine for that. Here they have changed myTariff from 700Rs to 500Rs and they said in future you will not get any network
issue. Once they rectify the Problem I have pay the Payment i.e.
600Rs; here Provider has issue 565Rs (Including Tax), but 35Rs still he is
collecting more from me. When I have asked about this issue they said in the
Next bill they will deduct it (35Rs).
Third Issue:
The network issue again repeats in Next Month (March Month)
again I have raised ticket to the Customer care and I have asked them to
rectify the problem; but from their end it is delayed and they have not given
any service for 15 day in that month. The problem is initially when they are
giving service the engineer has not given wire connection he said wire
connection is not possible for your compute and he suggested me to purchase
router for “Wi-Fi’ connection. Here I have invested extra 700Rs for machine.
In the month of March when engineer came to my house he said in the beginning
itself they put some fault wire and he has corrected it and time onwards my
connection Problem was clear.
For the 15 day’s inconvenience service I have asked wave off
from the bill. They are agree. In the
next month suppose they should generate bill for 15 day’s but they have
generated one month bill i.e. 565Rs. When I wrote mail for my concern they have
resend new bill i.e. they have deducted only 85Rs from 565Rs but I was
expecting 15 day’s wave off and last month 34Rs he has to deduct. But I have
not received any response from them so I have decided to disconnect my
connecting and I wrote a mail (April 10th).
Instead resolving
issue they kept my service live and they generate one more month bill in the
next cycle (1132.66Rs). Here I wanted inform that each month I am paying one
month advance bill and still he is generating and adding extra amount in the
bill.
Daily I am receiving voice call from different number and
two of the members Santosh and Gopal[protected] threating call to me. For
this I have already contacted “Chennammana Acchhu kattu Kere Police station”.
But they have not took my complaint they suggested me to give customer
complaint. Even after informing he has not stopped my service. He plannned to generate one more bill.
.
Prayer:
I request Hon’ble Forum to consider my request and intervene in the above matter to
help me in getting my amount refund back which I have given to Provider.
I have to get one month bill (700+Tax) from the beginning month + 250 Rs (15
day’s he has not given service). I have request Hon’ble Forum to put some
penalty for Service Provider for cheating innocent people.
Note: I have already put my request in ". Very shortly I am sending my notice to Provider
BANGALORE URBAN DISTRICT.
8TH FLOORE CAUVERY BHAVAN, BANGALORE-09
with Tikona Digital Networks Pvt. Ltd,
First Issue:
I have took Tikona
Internet connection on 11/12/2014. I have made payment of 2135(In advance) Rs it includes two month Net free and
Installation charges.The Provider has raised bill again on 19/12/2014. So here
before two months he is collecting the amount from me. When I have asked he
said it is our company standard as per company rules you have to pay Next month
bill (He gave some billing cycle as per billing cycle they are collecting
amount). Here during installation charges their representative said two months
free, but still they collected next month bill, otherwise they said they will
disconnect my service here I thought it is my mistake I have not took any
written statement. So I have paid the amount and even tariff also I have
changed from 700Rs to 500Rs.
Second Issue:
The second issue was their connection i.e. Network issue it
is not up to the mark. So again I have raised complaint and I have not pay the
payment till their resolution, and also I have said I am not going to pay the
fine for that. Here they have changed myTariff from 700Rs to 500Rs and they said in future you will not get any network
issue. Once they rectify the Problem I have pay the Payment i.e.
600Rs; here Provider has issue 565Rs (Including Tax), but 35Rs still he is
collecting more from me. When I have asked about this issue they said in the
Next bill they will deduct it (35Rs).
Third Issue:
The network issue again repeats in Next Month (March Month)
again I have raised ticket to the Customer care and I have asked them to
rectify the problem; but from their end it is delayed and they have not given
any service for 15 day in that month. The problem is initially when they are
giving service the engineer has not given wire connection he said wire
connection is not possible for your compute and he suggested me to purchase
router for “Wi-Fi’ connection. Here I have invested extra 700Rs for machine.
In the month of March when engineer came to my house he said in the beginning
itself they put some fault wire and he has corrected it and time onwards my
connection Problem was clear.
For the 15 day’s inconvenience service I have asked wave off
from the bill. They are agree. In the
next month suppose they should generate bill for 15 day’s but they have
generated one month bill i.e. 565Rs. When I wrote mail for my concern they have
resend new bill i.e. they have deducted only 85Rs from 565Rs but I was
expecting 15 day’s wave off and last month 34Rs he has to deduct. But I have
not received any response from them so I have decided to disconnect my
connecting and I wrote a mail (April 10th).
Instead resolving
issue they kept my service live and they generate one more month bill in the
next cycle (1132.66Rs). Here I wanted inform that each month I am paying one
month advance bill and still he is generating and adding extra amount in the
bill.
Daily I am receiving voice call from different number and
two of the members Santosh and Gopal[protected] threating call to me. For
this I have already contacted “Chennammana Acchhu kattu Kere Police station”.
But they have not took my complaint they suggested me to give customer
complaint. Even after informing he has not stopped my service. He plannned to generate one more bill.
.
Prayer:
I request Hon’ble Forum to consider my request and intervene in the above matter to
help me in getting my amount refund back which I have given to Provider.
I have to get one month bill (700+Tax) from the beginning month + 250 Rs (15
day’s he has not given service). I have request Hon’ble Forum to put some
penalty for Service Provider for cheating innocent people.
Note: I have already put my request in ". Very shortly I am sending my notice to Provider
BANGALORE URBAN DISTRICT.
8TH FLOORE CAUVERY BHAVAN, BANGALORE-09
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMR1503 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care