Tikona Broadband — provided bad service

Address:

Kolkata, West Bengal

Respected Sir, ,


Because of the continuous complaining and problem sent to tikona care, i completely get irritated and in the irritation i have thrown my laptop so hard to ground that its screen got damaged and hard disk got corrupted.(i was compaining about bad service since last 2 months after which i was really pissed off, and it was my exam time and my most of the lectures are available online, but at that time i had no choice but to watch the lectures in too slow speed, although i am paying for 2MBPS plan, and i was suffering, and lastly the victim was my laptop.)

this happened around 1.5 month ago, which means i haven't used tikona service since then.

i would like to pay for amount what i have used.

my monthly usage goes upto 40 GB every month. (see previous record)

thus, last month i just used around 6 GB data, thats y i would pay for only 6 GB acording to my usage.

(800/40)*8= Rs. 160

and the previous bill was of Rs. 800 (still for which i didn't get the speed i was told to, thats y my whole month got wasted by using slow speed, but still i am paying for it.)

total= Rs. 960/-

if tikona are agree to take this money then i told then to send a bill with full and final settlement and i will pay the sum,

and Terminate my acount, i am really disappointed.


and after full and final settlement, i would like u to pay for my LAPTOP which was damaged because i got irritated and thrown that, since after complaining too many times, my problem came back every time.
the total cost for repairing my laptop is Rs. 6000/-

i am bearing half amount which is Rs. 3000/- since there was also my fault because i got mad at that time,

but tikona also have to pay me for that since i got angry because of tikona service.

my tikona service id = [protected]
email: [protected]@gmail.com



now they are sending me email in which they are threatening me that they would do legal action against me, and other recovery procedures,
yes, we local people are not capable of doing anything to these big companies since we don't have lawyers and other options, but to surrender in front of them, and in a democratic country like india, we are regularly irritated by bad service provider like tikona .

It is there fault that they made me irritated, and it all lead to breaking of my laptop. but this is india, these thing not mater here. Indian laws only support these big companies.

Thank you..