Tikona — Case of Cheating Fraud and threatning by their so called lawyer or goons

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Tikona Team, I have taken your connection having a faith in your company, but your unprofessional attitude towards your service and cheating people has forced me to write a complaint in this forum and also in consumer complaint forum. I had taken your connection on 23rd feb-2015, wherein your sales personal has given the false promises about the network coverage etc. He had assured me that the area is under feasibility and had asked me to do the payment of approx. Rs 2247 for connection activation. I had taken 4mbps plan and to my surprise very rarely I got that kind of speed otherwise it used to be in kbps only. After taking the connection i had started getting frequent disconnection, frequent network downtime, I had registered a complaint to customer care executive and had been assured that my connection will be up and running in some time i.e. within 24 hrs. But to my utter surprise i started getting the above state problem very frequently and i have to say than my network was up hardly for 20 days in two months and only for say 4-5 hrs a day and for rest of the time it used to be down and speed was useless. I kept on registering the complaint and to my knowledge i have made the complaint more than 100 no. of times to customer care and even to talk to customer care i had to wait for atleast 15-20 mins to get connected. Still i had a hope that issues will get resolved. Then in one of my complaint their technical desk associate told me that my area is not in feasible region so you will keep on facing such problem. Then i told him to disconnect the connection, and then they said that they will arrange an engineer’s visit for which I had to do the follow up and had to call their engineer at least 15-20 times. After his visit he also said that area is not in the feasibility range. If the area was not in feasible range then company should disconnect the service by themselves and to keep a faith in customer they should refund their money but nothing happened. So i wrote an email to them for the disconnection since they were not able to provide the service properly and had asked for the refund. Now my questions are: 1. If the area was not under feasible range why did they give me the connection? 2. After giving connection why there customer executive has kept on lying that the connection issues will be resolved. 3. IF the area is not under feasible region i am liable to get back my deposit and amount given to tikona. After couple of months now i have started getting calls from there executive and their legal team or I should say their goons to do the full and final payment for the services that i could not utilize. I am being threatened by their Legal Manager Mr. Patil that I will be jailed for 3 months and i had to pay some penalty in a very abusive language. I feel very depressed and harassed by tikona executive and their legal team. He has threatened me for notice and police procedures and said “apne baap ko bula lena.”. Being an honest citizen of India I feel being cheated by such fraud people who have hired such goons, its very pathetic to see such an unprofessional behavior of such company. Now please suggest what should be done. Now i am being asked to pay approx 600 Rs, i know its not a big amount but why shall i pay for non service and such unprofessional company.