Tikona — Deactivate and cancellation of tikona service | |||||
I had requested for cancellation of tikona broadband service on Jun'15 month on phone with customer care, and they said we have taken the request and will send the disconnection service confirmation. But till the data did not receive the confirmation, and they are sending bills when I stopped using it. I have called many times for disconnecting, I am totally fed up of complaining again & again to customer care but i don't see any results. Every time i call customer care executives give me the same reply saying no need to pay anything its under process. Is this how tikona treats their customer? I have sent no.of mails to customer care, but every time auti reply mails as "Auto Reply From Tikona- Acknowledgement Mail From Customercare", with request number, but there is no response yet. online request number is 1-[protected]. 1-[protected] 1-[protected] 1-[protected] And again harassing me like sending the demand notice mails, and calls. Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Hi Tikona care,
Tikona User ID [protected]. I have been waiting for more than 4 months for Disconnection of Tikona service, I have received a initiation mail from Tikona today.
"
Sub: Service Disconnection for Tikona User ID: [protected]
Service disconnections has been initiated for Your Tikona User ID [protected] as per your request.
You will not be able to use the Services now.
You will not be charged any Recurring/Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.
We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off.
Please note that a penalty of Rs.1500/- will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition. You can contact our authorized representative Mr. Kumar at [protected] to return the CPE/Modem & other Accessories.
For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed.
Service disconnections shall be completed and your account shall be closed on receipt of CPE/Modem and all accessories by the Company and Payment of all outstanding balance.
We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.
In case you have any query please write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
"
Please let me know when can I receive the closure confirmation mail.
Thanks,
Tikona User ID [protected]. I have been waiting for more than 4 months for Disconnection of Tikona service, I have received a initiation mail from Tikona today.
"
Sub: Service Disconnection for Tikona User ID: [protected]
Service disconnections has been initiated for Your Tikona User ID [protected] as per your request.
You will not be able to use the Services now.
You will not be charged any Recurring/Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.
We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off.
Please note that a penalty of Rs.1500/- will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition. You can contact our authorized representative Mr. Kumar at [protected] to return the CPE/Modem & other Accessories.
For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed.
Service disconnections shall be completed and your account shall be closed on receipt of CPE/Modem and all accessories by the Company and Payment of all outstanding balance.
We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.
In case you have any query please write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
"
Please let me know when can I receive the closure confirmation mail.
Thanks,
Dear Mr. Srinivas,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Hi Tikona care,
I did not receive any confirmation mail regarding disconnection of Tikona service. And have received a Bill again on 30-Oct-2015( Tikona Secured Wireless Broadband Service e-Bill), why the bill got generated again after termination of service.
I have reported this on Oct 12, 2015, but till the day there is no confirmation,
Please confirm the disconnection of service.
Thanks
I did not receive any confirmation mail regarding disconnection of Tikona service. And have received a Bill again on 30-Oct-2015( Tikona Secured Wireless Broadband Service e-Bill), why the bill got generated again after termination of service.
I have reported this on Oct 12, 2015, but till the day there is no confirmation,
Please confirm the disconnection of service.
Thanks
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKOC1456 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care