Tikona — Deactivate and cancellation of tikona service

Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKOC1456 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Hi Tikona care,

Tikona User ID [protected]. I have been waiting for more than 4 months for Disconnection of Tikona service, I have received a initiation mail from Tikona today.
"
Sub: Service Disconnection for Tikona User ID: [protected]

Service disconnections has been initiated for Your Tikona User ID [protected] as per your request.

You will not be able to use the Services now.

You will not be charged any Recurring/Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.

We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off.

Please note that a penalty of Rs.1500/- will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition. You can contact our authorized representative Mr. Kumar at [protected] to return the CPE/Modem & other Accessories.

For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed.

Service disconnections shall be completed and your account shall be closed on receipt of CPE/Modem and all accessories by the Company and Payment of all outstanding balance.

We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.

In case you have any query please write to us on [protected]@tikona.in from your registered email id.

Regards,
Customer Care
Tikona Digital Networks
"
Please let me know when can I receive the closure confirmation mail.

Thanks,

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Oct 12, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Srinivas,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Hi Tikona care,

I did not receive any confirmation mail regarding disconnection of Tikona service. And have received a Bill again on 30-Oct-2015( Tikona Secured Wireless Broadband Service e-Bill), why the bill got generated again after termination of service.
I have reported this on Oct 12, 2015, but till the day there is no confirmation,
Please confirm the disconnection of service.

Thanks