Tikona Digital — Harassment once closed the account

Address:

Mumbai City, Maharashtra

It’s been more than 10 months now since I have been in constant tussle with Tikona services. It all started around 15th April when there was an issue with the services, and my Internet stopped working. After repeated complaints, finally the engineer came to my place but after 45 days of complaint. The engineer rectified the error and I was able to use the services. And customer care informed me that you will be waived off for the 45days when you didn’t receive the service. I used the service but after 30 days it again started giving problems. So I made the payment of Rs 1600 for the month's usage and asked customer care to cancel my service. To my dismay, I was told that I will have to make the payment for last month as well and also that I will get a waive off of only Rs225 for the time period when I didn’t receive the service. This came as a shocker since my monthly dues are close to Rs1500, and hence as per simple maths for 45 days I should get a waive off for Rs1500 (1 month) + Rs 750 (15 days) = Rs 2250. Thus I asked the customer care to immediately cancel my connection and told them I don’t want to use it any further. This conversation took place in June’14. But then I started to receive calls from your collection department to make the payment for the services which I never used. Then I came to know that Tikona has filed a case to mark me negative in CIBIL for no payment. I was asked to call at this number [protected], and settle the matters with the advocate Namita Verma. I was told that I will have to make the payments within 10 minutes otherwise the case will be forwarded to CIBIL. I was scared, and I immediately made all the settlement payment (Rs 4850) + modem cost (1600) on 12th Dec'2014. All this despite the fact that I have used 0 MB of data in all these months for which I’m being charged. I received an email as well from their appellate office saying there are no pending dues. After this, I had clear instructions that IDON'T Want TO USE TIKONA EVER in MY LIFE. Suddenly after 2 months, I received a call from [protected]in the name of Advocate Vinod Kumar Sharma and he said legal case has been filed against your name for the outstanding of Rs 3250. And that you will have to make the payment within 10 minutes so that your case is not forwarded to court. I didn't make any further payment.But again, after 4 hours, I received a call form another advocate name Devraj Joshi. And he threatened me that case has been registered against section 420, 437 etc. and I will have to pay a fine of Rs 75, 100 to the court and all outgoing phones calls will be barred. This is sheer non-sense and big time harassment. I want to take action against such a company which thrives on scaring people and literally looting money out of their pocket. Though I was lucky to get their corporate head number Mr Santosh Naik and reported all this to him. He promptly settled the issue with half an hour. But the overall experience with Tikona has been very negative and I want to warn people from using this service ever.