[Resolved]  Tikona Digital Networks Private Limited — Deficiency in service and excessive billing

Address:

Mumbai City, Maharashtra

i have availed of internet (thrugh a router) services from Tikona Digital Networks private Limited. I had used he services for one month foe which i was billed accordingly and i paid the bills. The net service was laways dysfunctional at many times but i was assured that the services will become better from next month and hence despite poor service from the company, i continued my connection. After this, the problem became more acute and except for some three days in the I have not been able to use the internet. Even after repeated complaints and calling the service provider at hme, the net service did not work at all. Therefore, i had to avail of other net connection as Tata photon in order to do my work which requires use of internet on regular basis. now even, though i have not used the services of Tikona I have neen billed a sum of amount Rs 1893 thorugh a demand notice. i have repeatedly requested them to provide the use and the manner of billing as i fail to understand how a three day service can have such a bill. I was later told that i had never made such a cunsumer complaint and also never asked for details of the bill. this is not true and the company has knowingly failed to register my complaint so that they can charge me higher saying that the fault in services was not known to them. This is untrue as i always get many messages stating that I have not been using the services for many days. Tikona Ltd has in essence (i) made excessive billing and failed to register my complaint; (ii) is guilty of deficiency in services under law; (iii) harassment for continuous calls; (iv) cheating and fraud for billing more than necessary