[Resolved]  Tikona Digital — Wifi Services

Address:

Gurgaon, Haryana

Regardin tikona wi-fi services: i am a resident of Gurgaon and activated the tikona wi-fi sevices on 17th Feb with id [protected] and internet was working fine for 2-3 days but after 2-3 days issues started; page is not opening, ping to google is not working [timed out] etc. so we start contacted Tikona and they asked everything is fine at their end so pls wait for 2-3 hrs and issue will be resolve but again after 2-3 hrs internet not working.we have contacted customer care and they told us some device issue and issue at their end. they resolved the issue and again internet worked well for 1 day but after 1 days again we start getting same issues and we have contacted customer care they told us that engineer is assigned for check tools and device but there is already 7-8 days passed there is no engineer and when we contact Tikona customer care they told engineer is assigned pls wait; we have already deposite 2 months subscription fees[2700] to tikona [ as per their policy] but there is no value now we don't have any option to switch the service.we really fed up to call customer care