Tikona — Disconnecting my connection and returning remaining refund

I have been a customer of Tikona Broadband since the year 2019 and my User ID is [protected]. I have taken an annual subscription internet plan from 07-Apr-2021 to 06-Apr-2022 for an amount Rs 5649.84. Recently I have not been satisfied with their poor service in resolving issues and even after multiple follow up with them (over phone/email) they have not responded.

So finally on July 12th 2021 I emailed them to discontinue my service and return the remaining refund. But the company representative is giving an excuse that they can only refund under one condition which is relocating to a remote place where there is no Tikona service available.

So kindly please look into our issue and issue the remaining refund for the period from 12July 2021 - 06th April 2022.

Regards,
K.G. Agiwal
[protected]@gmail.com