[Resolved] Tikona — disconnection services not rendered

Abhanair

from Badnawar, Madhya Pradesh

Address:

Pune, Maharashtra, 411046

Cust no [protected] I have given relocation request at tikona since I was moving to a different state I enquired multiple times by calling tikona customer care if there's any formality left before I leave the city. They assured me they dont need anything else just take the router with you that's all they said. Since tikona cant provide me services at my new residence I asked them to disconnect the internet. Today I received a call by agent and they asked me to handover the cable and some device that's installed at old residence rooftop. He gave me a number of engineer and told me if I won't call him I will be charged rs 1500 for not surrendering the cable. The contact no of engineer was switched off as well. How can I visit my old location which is in different state that's the fault of tikona customer care. Why am I supposed to pay anything for their fault? What if engineer visits the place collects cable and later on submits a nil report and I have to pay rs 1500 ? I expect them to own up their mistake and send an engineer to collect it from my old residence and apologise for the way they treated me.

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Mar 23, 2019

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2019

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Feb 13, 2019

Updated by Abhanair I am unable to share this complain since my account is deactivated and I am unable to register for login and submit complain reason error message you must be in India and you location is set to a different country. I also received a message that request can't be completed because account is deactivated. In my tikona app I can still see a charge of 1100 I don't see why I have already paid for WiFi the cable wasn't collected by tikona when I relocated is that my fault? Why do I have to pay for it? The customer care of tikona already asked me to take modem with me. The worst part is they have updated my email I'd wrong as [protected]@gmail.com I asked them multiple times to update it as [protected]@gmail.com but they didnt I also tried to update through app but since account is deactivated I am unable to update. Kindly rectify the dues or arrange an engineer visit to collect the modem I am not liable to pay the dues due to fault from tikonas end