[Resolved] Tikona — Don’t go even if they offer to give you some money to take their connection | |||
I can only say it is very unstable connection. 24x7 customer care is available to harass you and to make false commitment. No one bother to help and provide solution. They just there to make false commitment .. nothing else. I am facing frequent connection drop and slow speed problem. For that I raised many complaints. I sent them many mails with snapshot of speed check and ping status. Every time they commit that I'll get a call from engineer or engineer will visit to my place at so and so time. Most of the time engineer didn't come or call at specified time. Last week after many complaints engineer visited to my place in my absence. I don't know what he had done .. because he had nothing to check ( no laptop to check the connectivity ). At last, he informed to my wife that everything is okay. In evening, when I came from office, I faced same issue again. I called to that engineer and informed about problem is not resolved. He committed that he'll come back again in morning to check the issue. But in morning when I tried to call him .. he didn't pick my call. Again same process of calling the customer care. Y'day I got a call again from customer care, and after a long discussion about what kind of problem I am facing, executive gave me assurance that engineer will visit to your place tomorrow at 7:30 pm. Next morning at 12 pm, I got a call again from customer care asking about to sit in front of system so that they can check the connectivity. Informed him about whatever I had discussion y'day evening. Again another call for same purpose .. at 1 pm ... sit in front of system to check the connectivity (They think all Tikona users are jobless or only jobless use Tikona ;) ). I repeat same story again. Surprisingly he told "engineer can't come at 7:30 ... he can visit in afternoon at around 3 or 4 PM.". That time was not possible for me. So we both are agreed at 6 PM. I left office early and quit some important meetings because of this appointment. Now at 8:30 PM no engineer visited yet. Hope people will think at least 100 times before going for Tikona. Ping status of my connection: [protected] Reply from 1.254.254.254: bytes=32 time=1413ms TTL=48 Request timed out. Reply from 1.254.254.254: bytes=32 time=460ms TTL=48 Reply from 1.254.254.254: bytes=32 time=455ms TTL=48 Reply from 1.254.254.254: bytes=32 time=451ms TTL=48 Reply from 1.254.254.254: bytes=32 time=573ms TTL=48 Request timed out. Reply from 1.254.254.254: bytes=32 time=531ms TTL=48 Request timed out. Reply from 1.254.254.254: bytes=32 time=524ms TTL=48 Request timed out. Reply from 1.254.254.254: bytes=32 time=521ms TTL=48 Request timed out. Reply from 1.254.254.254: bytes=32 time=506ms TTL=48 Request timed out. Request timed out. Reply from 1.254.254.254: bytes=32 time=490ms TTL=48 Reply from 1.254.254.254: bytes=32 time=488ms TTL=48 Reply from 1.254.254.254: bytes=32 time=478ms TTL=48 Request timed out. Reply from 1.254.254.254: bytes=32 time=946ms TTL=48 Request timed out. Reply from 1.254.254.254: bytes=32 time=573ms TTL=48 Request timed out. Reply from 1.254.254.254: bytes=32 time=532ms TTL=48 Request timed out. Reply from 1.254.254.254: bytes=32 time=1061ms TTL=48 Request timed out. [protected] ~ Abhi_2102 Tikona user ID: [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
Dear Mr. Satyavolu,
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
As I have mentioned above I was facing lot of issues on my tikona connection. After so many complaints and posting on social sites finally Tikona took my problem bit seriously and sent an engineer 'Nitin' with all the equipments. He checked the issue and come-up that problem was in roof top device, LAN cable and ODU device. He was surprised how my connection was working sometimes. Any way he changed everything and after that my connection was working perfectly. I was happy with the speed and the no droppage of connection. But my happiness was just for 1 week and again I started getting same dropping problem. Connection was dropping in every 5 -10 minutes . Customer care checked my connection remotely and said it is because your roof top device is trying to connect to remote server ... they arranged engineer visit. Engineer came ... checked my connection and informed that problem is not in my roof top device it is because of problem in server. And this problem will continue for at least next 15-20 days until server is not upgraded. :(
I did some complaints again but problem not resolved. I was using an pre-paid connection of 1 year validity. My connection was going to expire on 28th Dec. So I stopped using it and decided that I'll not re-charge it again.
See their tricks ... I got a call from them on 27-28th Dec ( same day when my connection was expired ). CC informed that 'They have resolved all my problems. After re-charge I can use proper services' .
Why only on that day when my connection was expired .. I was not even able to check whether connection was working or not that day.
I had a serious doubt that had done anything. They just wanted me to re-charge my connection.
I requested to extend the validity as I was not using their service properly since long time. I would check the connection first and if all is good i'll re-charge otherwise not.
They denied my request on ground of 'it was pre-paid connection'. So what it was pre-paid .. I had paid for 12 months and hardly used their service for 6-7 months properly.
Any way ..now not in mood of re-new. Since Tikona connection was not stable ... I was using an parallel connection of Docomo. I am happy with Docomo and throwing this useless Tikona connection.
Purpose of this post is just to inform other users about Tikona quality service.
Tikona user ID: [protected]
I did some complaints again but problem not resolved. I was using an pre-paid connection of 1 year validity. My connection was going to expire on 28th Dec. So I stopped using it and decided that I'll not re-charge it again.
See their tricks ... I got a call from them on 27-28th Dec ( same day when my connection was expired ). CC informed that 'They have resolved all my problems. After re-charge I can use proper services' .
Why only on that day when my connection was expired .. I was not even able to check whether connection was working or not that day.
I had a serious doubt that had done anything. They just wanted me to re-charge my connection.
I requested to extend the validity as I was not using their service properly since long time. I would check the connection first and if all is good i'll re-charge otherwise not.
They denied my request on ground of 'it was pre-paid connection'. So what it was pre-paid .. I had paid for 12 months and hardly used their service for 6-7 months properly.
Any way ..now not in mood of re-new. Since Tikona connection was not stable ... I was using an parallel connection of Docomo. I am happy with Docomo and throwing this useless Tikona connection.
Purpose of this post is just to inform other users about Tikona quality service.
Tikona user ID: [protected]
Dear Mr. Kansal,
Greetings from Tikona.
With regards to your concern, we confirm your issue has been resolved. We would like to inform you that the plan opted by you is ADBF1024K. It is a prepaid plan and you will have to recharge with a colour voucher if you wish to continue using the service. If you wish to change your plan then kindly visit our website to choose a suitable plan.
For further information you can also visit our blog article - http://blog.tikona.in/want-to-change-your-plan/
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm your issue has been resolved. We would like to inform you that the plan opted by you is ADBF1024K. It is a prepaid plan and you will have to recharge with a colour voucher if you wish to continue using the service. If you wish to change your plan then kindly visit our website to choose a suitable plan.
For further information you can also visit our blog article - http://blog.tikona.in/want-to-change-your-plan/
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Connectivity issue
Your customer care is not able to solve my connectivity issue..pls provide bajpai's ail id or his contact no...i want to raise any complaints to him directly.Regards
Brijesh
[protected]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
My user id [protected], very much frustrated by the Tikona services, i am using Tikona from past 2 months, within two months i have raised more than 20 times regarding Internet frequent disconnection, To get my Internet working every time I call they give reason regarding roof top device problem, and give me time line of 24 hours, as i work home most of the time I have use other data card which that also sucks.It never gets resolved and one when a engineers come and vist not able to figure out any thing, before leaving he suggest me to degrade my plan from 4MBPS speed to 2 MBPS you will that much only in this area.
Now i have called tikona regarding same internet issue and lan cable problem, they still have not come past 3 days.Brovo Tikona sucking all the money and making false promises made by there customer care.
Please think before getting a connection from Tikona, wrost Internet conectivity, Mother of low speed Internet provider.
PS:I totally forgot i need Internet to post this complaint, which just now again disconnected before posting comment.