[Resolved]  Tikona — Fraud and harrasement

Address:

Pune, Maharashtra

My account number is [protected]. In between 26th Apr, 14-29th Apr, 14, I called custoemr care to disconnect my connection. My bill geneartion date was 26th of every month and tikona has rule to take money in advance for the month before we use. So I call them to disconnect my connection as I was shifting to some other place. Cusomer Care executive said please transfer your connection there we can check whether signal are coming or not. I said I dont want it there as I have already asked dealer and he said services are not available there. But she still insisted " Sir, please check it once, if not we will disconnect. I told her that I'm not going to pay the extra bill if comes for services I have not use. She said, it's ok sir.. we will waive the amount if you will not use it. I said 'Ok'. Engineer came and told me that signals are coming so, we will not be able to connect the device. I said Ok. But after few days, I got a mail in which settlement amount was written Rs.1420. I called customer care and asked them to waive the amount as I have only used 3-4 days internet service after the bill got generated. And I'm ready to pay as on prodata basis but I'll not pay the full amount as I didn't use your services. And today(12 Jun, 14) I got the call from guy who claims to be worked in Delhi Civil Court and asked me to pay Rs.1620 in 30 mins, if not will file your case in court. I told him the case but he said it doesnt matter, you have to pay the amount. They kept harrasing me. Before this also I got calls from customer care to pay the bill but they didn't want to listen a single word what I was saying and kept insisting on pay the full amount. I want them to provide me the fair amount of the bill if I have used more. For threeto four days of services, I don't want to pay the full amount. As I told them I'm ready to pay on prodata basis . Send the bill prodata basis i'll pay the amount.