Tikona — Fraud in bill

Address:	New Delhi, Delhi, 110017
Website:	www.tikona.in

I had already written to tikona more than 10 times and talked to customer care umpteen no. of times but didn't get my problems satisfactory addressed. There are many docket number against my complaints which you can very with online record. I request you to please go through the following email and initiate my refund as soon as possible. This is the last ditch-attempt before I explore legal options against tikona. Its unfortunate that I have to go for disconnection. Let me try to explain why I am going with disconnection: 1) Since last 5 days there is no internet connection. Even after repeatedly complaining, I'm being false assurances like "we have taken your request, issue will be resolved in 4 hours, 12 hours, by 1'o clock, by 24 hrs etc" but to no avail. 2) Its not even 3 months that I have taken this internet connection and out of 90 days or so of "internet connection" more than 30 days I have received NO internet connectivity. And to make mockery of me, when I requested for being compensated (for absolutely no internet connection) I got a wavier of Rs 10/- only!!! can you believe this! 3) Even when there is so called INTERNET CONNECTIVITY, many a times either speed is too low for my plan (I have received speeds upto 3 Kbps!!! even though my internet connection is of 1 Mbps till 12 GB) and there are many spells of intermittent internet connection. 4) I have called customer care literally more than 100 times during this period, which I sincerely regret since it takes anywhere between 5 minutes to 50 minutes!!!to connect to customer care executive even though the the recorded voice says waiting time is 2 minutes or so. So, you can imagine, how much valuable time I have wasted in such futile activity. 5) Due to above mentioned problems, I have been embarrassed at times in front of friend, as there were occasions like wimbeldon finals when I literally called tikona 20 times but the internet couldnot be restored for 5 days! 6) That is the reason I have to resort to other connections like 3G connection of my mobile to carryout the necessary work and also to do online transactions especially money related as I dont know when the tikona connection might go off. So, due to above mentioned points, I feel enough of pain and agony and I no longer need to suffer in the hands of internet service provider like Tikona, which have cheated me like anything. I believed you guys and in anticipation of better, seamless internet connectivity I made the payment for 6 months in one go! can you believe that! I request to return my money and disconnect my connection immediately as tomorrow Airtel guts are coming to install new connection. I hope I will be properly compensated and if not I definitely going to take up this issue at higher levels of your management and perhaps go for legal course of action.