[Resolved] Tikona — Fraud way to harass customers by sending Bills and NOT allowing one to disconnect | |||
Tikona is harassing customers in big way. Trai has to cancel tikona license. No corporate ethics no business it is cheap company exist to harass customers. Even after reading such comments i took tikona thinking that things would have changed. My bad day i booked tikona and suffering now to disconnect my connections. Even after 2 months they are not disconnecting my plan. They keep sending bills. How tikona works? - they give you connection in 2 hours! - when you browse you get 800kbps but you pay for 4mbps! - when you call them your speed will be better for 2 days again it will be back to 800kbps - when you ask them to disconnection they will tell 15 days process blah blah - they says they will call you back but never calls you! You get missed call or drop call - everytime customer care executive asks sorry 100 time but no use - even after 2-3 months of disconnection request you will get bills - if you dont pay fake lawyer will call you from delhi asking for money for the service you have not used in bangalore for mumbai based company! - you will lose hope in our system and harassed by recovery agents! If government setup enquery in this matter with trai or consumer protection agency take this up and throw tikona out of business then only peace prevails with 1000s of customers who got cheated and harassed by tikona If you want reach out to me mail me at: [protected]@gmail.com Was this information helpful? | |||
Complaint marked as Resolved
Thanks to all forums and concerned authorities after worst experience finally TIKONA is agreed to close my connection and ready to process my refund. also Tikona assured that they will not give any calls further demanding any money. after 2 months of unwanted struggle issue is closed. Thanks again for all who helped me to get resolution.
what is pending is refund of my money from Tikona for which tikona acknowledged refund amount otherwise again i need to raise a new complaint and take it to everyone.
1. I escalated to Tikona Customer care
2. sent email to appellate [email protected] for action
3. Got email from Tikona regarding disconnection
4. Got email from Tikona full and final settlement
5. Tikona accepted to refund my money 326Rs which I paid extra.
Still My refund money is not received if Tikona is not refunding i will raise a complaint again. Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 9 Comments | |||
Comments
Dear Tikona,
This is my case number for disconnection request:1-[protected] which i raised on 25th June 2015 for disconnection of my subscription. you guys wasting my time and delaying by violating TRAI deadline of 7 days so that after 3-5 months you will send bill with legal notice for money for the services which i never used! shame on you people for harassing customers
This is my case number for disconnection request:1-[protected] which i raised on 25th June 2015 for disconnection of my subscription. you guys wasting my time and delaying by violating TRAI deadline of 7 days so that after 3-5 months you will send bill with legal notice for money for the services which i never used! shame on you people for harassing customers
Tikona appointed SDE from Aadi associates came and collected Devices (CPE) from my home. However as usually Tikona Customer care is telling that they have not received update. This was expected hence I sent a scanned copy of CPE Removal form to Customer Care, but height of harassment is now TIKONA is saying they have not received attachment in email! i can see attached email, again i sent second email and called TIKONA care same story! I do not understand what joy your people will get by harassing Customers.
Finally I called Agency who collected my CPEs and checked they told it is already updated to TIKONA and will be closed. I am waiting for TIKONA email in this regard and initiating my refund on priority.
Raghu
Finally I called Agency who collected my CPEs and checked they told it is already updated to TIKONA and will be closed. I am waiting for TIKONA email in this regard and initiating my refund on priority.
Raghu
Hello,
Full n Final calculation is already over and I submitted CPE to your agency now Tikona should start refund and close this forever its simple but customer care is not sent acknowledgement email that CPE received from my home even I sent scanned copy of CPE removal form
Thanks for updating so far and action taken
Raghu
Full n Final calculation is already over and I submitted CPE to your agency now Tikona should start refund and close this forever its simple but customer care is not sent acknowledgement email that CPE received from my home even I sent scanned copy of CPE removal form
Thanks for updating so far and action taken
Raghu
Dear Subscriber,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
it is good to see Tikona is atleast responding, thanks for Consumer Complaints Forum, after posting my concern getting hope that i get resolution from Tikona,
last step is pending from Tikona
1. That is confirming CPE removal
2. processing refund of my money.
I already shared scanned copy of acknowledgement of CPE removal form, waiting for TIKONA to acknowledge the same and refund my money
last step is pending from Tikona
1. That is confirming CPE removal
2. processing refund of my money.
I already shared scanned copy of acknowledgement of CPE removal form, waiting for TIKONA to acknowledge the same and refund my money
Thanks to all who forums and concerned authorities after all worst experience finally TIKONA is agreed to close my connection and ready to process my refund. also Tikona assured that they will not give any calls further demanding any money. after 2 months o[censored]nwanted struggle issue is closed. Thanks again for all who helped me to get resolution.
what is pending is refund of my money from Tikona for which tikona acknowledged refund amount otherwise again i need to raise a new complaint and take it to everyone.
what is pending is refund of my money from Tikona for which tikona acknowledged refund amount otherwise again i need to raise a new complaint and take it to everyone.
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL3263 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care