[Resolved]  Tikona — fraudulent charges without proof & harassment

Address:	Mumbai City, Maharashtra, 400063
Website:	www.tikona.in

I have sent multiple email to resolve the billing issue but no one is responding on email back with proff:

Mail history attached below :

N thu, oct 12, 2017 at 2:19 pm, meshram fly wrote:

to tikona

respond with proff & email response
at the earliest

there is no response till date on email to my queries

swappnil


— forwarded message —
from: meshram fly
date: sat, oct 7, 2017 at 1:27 am
subject: re: overdue bill payment - tikona
to: collections


refer to my earlier email waiting for your response


— forwarded message —
from: meshram fly
date: fri, sep 29, 2017 at 2:27 pm
subject: re: your tikona connection -[protected]
to: [protected]@tikona.in
cc: swapnil c meshram


provide complete details as required below for proper reply and action


- *account start date :*
- *total payments made from start (Deposit / installation / monthly
payment) - (Account statement)*
- *last communication of bill for pending amount (Email sent)*
- *issues or disputes recorded for earlier account. (Emails sent)*
- *any communication received from this account (Emails received)*


*without complete and accurate details your claims are fraudulent *

signed
swappnil


— forwarded message —
from: meshram fly
date: fri, sep 29, 2017 at 2:14 pm
subject: re: unable to contact you!- [protected]
to: [protected]@tikona.in, [protected]@tikona.in
cc: icrpc. [protected]@gmail.com, [protected]@jagograhakjago.com


tikona support

your billing team has been calling me every day and harrassing me to pay
the previous amount for previous account. And has already deducted the
money from my current account - [protected] without my approval or
acceptance,

the current offer i had paid (Rs1890) for 45 days + 45 day free offer on
27th august 2017 and i had to pay no money till 27th nov 2017... Inspite
of this plan the bill was generated for rs.938/- for september 2017

this is in breach of fair customer treatment, without providing proof of
previous pending amount / previous account validity confirmation & previous
communication history or disputes recorded to me.

as the previous account is more than 6 years old you should first provide
irrevocable proof of pending payment & communication done on the same and
receipt of any communication from my end.

your team has been constantly harassing me on bill payment and rude
behaviour on phone - i have recorded conversation detailing this kind of
communication... This has caused me medical issues and caused disruption in
my work and office productivity causing huge losses.

send me the previous account details :

name
email
registered mobile number
account start date
total payments made from start (Deposit / installation / monthly payment)
- (Account statement)
last communication of bill for pending amount (Email sent)
issues or disputes recorded for earlier account. (Emails sent)
any communication received from this account (Emails received)

post analysis by my legal team, we shall respond appropriately

take this email as final closure of my tikona services with immediate
effect, all payments will be made and equipment returned post satisfactory
resolution of this issue.

all communication keep on email only & cc to my alternate email id :


signed

swappnil