Tikona — Getting threatening calls and email from tikona | |||
Hello, I was a Tikona customer (Tikona user ID: [protected]) for more than 4 years. The broadband service provided by Tikona was very pathetic but had to continue for such a long period as there was no other ISP in my area who could provide Wired broadband services. On Oct 5th 2015 I sent an email to [protected]@tikona.in to close my broadband connection (request number received for the same from Tikona was '1-[protected]') and also asked them to send back a written acknowledgement of service closure. Needless to say the pathetic broadband service ignored it completely and did not even called me to inquire about it. I also sent follow up emails for the same to Tikona on 14th Oct 2015 (request number received for the same from Tikona was '1-[protected]') and 4th Nov 2015 (request number received for the same from Tikona was '1-[protected]'). Till date I have not got any reply from Tikona on my service closure request. Despite my several request to close the broadband service, Tikona did not stopped my broadband service and kept sending bills every month. From Dec 2015 I started receiving calls from Tikona for bill payment which I refused saying I want a reply from them in written before I pay any bill. Tikona still didn't replied to any of my email. In Jan 2016 (don't remember the exact date) I got a call from Tikona asking why i want to close the service (after 3 months of raising first closure request). After explaining her all the issues I was facing the customer care representative asked me if i can refer Tikona to any of my friends. This shows how stupid are people in Tikona, they were asking me to refer their service to my friends knowing that i am closing the service in frustration. Recently i have started receiving threatening calls and emails from Tikona asking me to pay the outstanding bill or they will take legal action against me. Why should I pay the bills for Tikona's lack of action on my request to stop the services? Requesting you to kindly look into this issue. Thanks, Shrikant. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Their service is very bad, I also having same case like you.
Reply
What did you do? How did you respond to such people?
I am planning to file a complain in consumer court.
I am planning to file a complain in consumer court.
Dear Mr. Chavan,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Just received a call from Advocate Mr Dipak from Delhi (Mob no. +91 [protected]) notifying that a complaint against me is registered in Delhi court for non payment of Tikona Bill. After searching this number on Google, found out that this calls are made by Tikona employees to harass their customer.
If you are still working on "CPE recovery and full & final calculation of my account" then how can you register a complaint against me? Also note that I have returned all the Tikona equipment (CPE device, Ethernet cable, power adapter etc.). What kind of stupid people you have in your company? How much time do you guys need to calculate outstanding amount of 1 customer? Last response i received from Tikona was on Mar 17th.This shows how pathetic service you guys provide. Buying Tikona's broadband service was the worst decision of my life.
I want this issue to be closed as soon as possible.
If you are still working on "CPE recovery and full & final calculation of my account" then how can you register a complaint against me? Also note that I have returned all the Tikona equipment (CPE device, Ethernet cable, power adapter etc.). What kind of stupid people you have in your company? How much time do you guys need to calculate outstanding amount of 1 customer? Last response i received from Tikona was on Mar 17th.This shows how pathetic service you guys provide. Buying Tikona's broadband service was the worst decision of my life.
I want this issue to be closed as soon as possible.
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