[Resolved] Tikona — Got internet bill without an existing connection | |||||
I called tikona care on 31st january to suspend the conncection. That executive requested me not to suspend it we willput on hold after 2 months we can call you and after taking your confirmation we can reactivate or suspend the connection. But without getting confirmation from me they reactivated the connection. Funniest thing is at that adress no one is staying and no device no cable. When i call to customer care they are banging my head and forcing me to pay the bill. Is this the proper way to behave with customers? Im getting irritated with calls from tikona. No one is responding properly. How come they will charge bill without intimating the user and taking confirmation from the user. Tikona internet user id :[protected] Was this information helpful? | |||||
Jun 7, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support May 01, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Bandari, Greetings from Tikona. With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same. Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id. For any further issues/queries, please contact us on our Customercare number[protected]. Regards, Tikona Care. | |||||
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
The service provider shall terminate the connection within 7 days. They cannot charge rental or any other charges beyond the period of 7 days of request for closure made by the customer. Further, fresh bills shall be raised only after adjustment of the security deposit. The closure/ termination of service shall not be made conditional upon payment of dues/ bills/settlement of dispute. The outstanding amount of security deposits has to be refunded within 60 days of closure/ termination of service. In case of delay in refund beyond 60 days, a consumer is entitled to interest at the rate of 10% per annum for the number of days refund is delayed beyond 60 days