[Resolved] Tikona — harassment and getting bill after cancellation services

mkg2015

from Gurgaon, Haryana

Address:	400072
Website:	www.tikona.in

Hi team,

Highly disappointed from tikona services.

User id - [protected]
Account number[protected]

I took the tikona connection in mumbai in jun'16 and they provided me in non-feasible area. I requested many times to cancel it due to bad services and finally they disconnected it in dec'16 after drooping many emails to them. I had a lot of complaints to tikona about bad services.

I got the email on feb ’17 about permanent disconnection and payment was zero in bill. Again, i got the bill in march’17 and payment was showing rs 85 in bill. Now a days, i am getting many calls from them to pay recovery amount which is rs. 1500 for roof top device. I said, i paid the total amount after disconnection and submitted roof top device in march'17 to your executive (Ramesh-[protected]). I had a word with him today and he told me "yes, you submitted".

I emailed them many times and getting the calls again n again. Now, they are saying that we have filled the cash against you and you have to go to delhi court, we are sending the police at your place. It is happening for last 2 months.

I have all the email acknowledgements about payment and still they are doing mental harassment, mental torture and fraud.

Now, i am going to fill the fir against the company tikona broadband for mental harassment, mental torture and fraud.

R’s
Mohit gupta
[protected]

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Aug 31, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Gupta,

Greeting from Tikona,

We have checked and found your account has been terminated as per your request.

We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly.

Regards,
Tikona Care.

Aug 13, 2017

Updated by mkg2015 Hi Tikona Team,

I do not see any positive response yet and getting many fake calls from Tikona and they say...calling from court. They do misbehave and force to pay unnecessary bills. My connection was disconnected in Dec'16 and got the email and bill (ZERO) which i attached now.

I already said, I submitted roof top device (RECEIVER) in march'17 to your executive (Ramesh-[protected]). Why do not you ask from him?

I think, Tikona is doing same with many customers and there are many complaints video available on Youtube. If i get the call again then i'll be going to court sure.

R's
Mohit Gupta
[protected]

Sep 03, 2017

Updated by mkg2015 Hi Team,

As per your email confirmation and status here, my complaint has been resolved now as expected and i got the final settlement bill as Zero which i attached here. Still, i am getting the call for recovery and they are doing harassed mentally. Please look this matter and instruct them, not to call me in the future.

R's
Mohit

Verified Support

Sep 08, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Gupta,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.