Tikona — Harassment and threatening calls from tikona

Address:	411036
Website:	www.tikona.in

I had been using Tikona services since 4-5 years. It is quite understandable that there could be technical issues here and there. However, off late, inspite o[censored]pgrading and paying more, the condition became weird and most of my time used to go into follow ups to resolve the issues. Witnessing such issues from Tikona, I was in double minds whether to opt out or not since there was not an appropriate solution though there was a clear indication from their Customer care dept. that the services will remain like this and suggested for a disconnection under such circumstances.

Following the process, I cooperated and handed over all the company's assets; I was clear on all my bills even when the services had not been proper since a few months; however, I denied paying anything now which I had already cleared and later agreed to deduct it from the deposit given to the company.

To my surprise, I received an email legal notification from Tikona - dated 9th March 2016, to which I had responded giving all the past history. And further adding to the agony, I received a call yesterday - 12th April 2016, from an unknown number and the person claiming to be a Govt. advocate and calling from Tis hazari Court that he has received such a file and he has 30 mins post which he needs to file a case against me and threatening in case if I fail to do so it will not only hamper my CIBIL score but your name would appear in the blacklist on RBI portal, you won't be able to apply for a govt. job, would be hard to get a loan etc. He also specified that this is a Court number and you cannot call back on it and on googling it came to understand how consumers are being exploited by the company.

After an hour when i did not respond, I received more calls, each time a different number this advocate claims himself to be a govt. lawyer and had been switching numbers to call. Govt.'s name is being ridiculed here which isn't a good sight.
An appropriate action needs to taken else this practice of harassing customers won't stop.
Other numbers - [protected], [protected], [protected], [protected].

The company should not be allowed to function this way.

There has to be a base to it, who else can support than the company itself since only their motive is evident here, else who would know the inside details and such a call is made without knowing the status of both the sides. I have a track of all the emails I have sent to Tikona and have never received any acknowledgement. Instead, the legal dept. approaches, wrongly stating that reminders have been given which isn't true. Instead I owe money from them, they did not speak about my deposit amount.

On this forum we are being pacified by them while being threatened on the other front.
It is all about how you treat your customer; identify why such a scenario has occurred, since after availing the services for 4+years, why such a step and should be properly resolved instead by such misleading ways.

My consumer id is [protected].