Tikona — Harassment from Tikona for disconnection

Address:

Mumbai City, Maharashtra

Hi, Few days before got a mail from tikona disconnection department. They are threatening me to file a legal case against me and the way they mailed is really very absurd. I am surprised how the company without talking to customer for obtaining his consent to do F&F threats directly to file legal notice. I am really fell bad that i got their connection.This utterly shameful behaviour of Tikona that they are using this type of trick at the time disconnection for taking easy money I had asked for disconnection at the starting of the March 2015 as I am moving out from Mumbai and not sure whether tikona have the connection on my new area.But the customer care executive from Tikona convinced me to go for shifting rather than complete termination.After couple of day a executive from shifting department called and told they will come and take the devices.But no one came in next 10 days of my request.After many calls from customer care, one guy came from tikona(I even forgot the name) just a day before I am leaving from Mumbai and take out adapter and wire.On asking roof top device he told that it is getting shared within the building.He did give any receipt for that action. I have conveyed the above message many time through phone and mails in last 3-4 months but no updates being given. I am not understanding why I need to pay 1500 rs. My tikona id -[protected] my mail id [protected]@gmail.com Regards Debanjan