Tikona — Harrasement for Bill Payment for Services not provided

Address:

Thane, Maharashtra

Sub: Harassment for bill payment (ID [protected], BAN[protected]Sir/Madam:I have been a loyal Tikona Customer for over 4 years and was enjoying services till last one and half year when suddenly it started giving problems. Most of the time I would not get connectivity and there have been plenty of calls to call center in regards with this. On multiple ocassions I was told that a technical person would come to check at your residence, but no one bothered to come and check. When I used to check the complaint log, to my surprise, I used to see "Issue resolved" status. I would call customer care and would fight and then reassured that this time surely someone will come. No one came, but bills came regularly which I made payment also. Last time I called and told them to disconnect my services as for more than a year I am just paying bills without actually utilizing services as because of regular problems I took another connection a year and half back from Vasai Cable and when backup was required, Tikona would not work. Despite paying bills for more than a year without actually utilizing services, I now receive a notice from some Halai & Company for payment of dues for last three months amounting to Rs. 2375. What kind of a service are you people providing now? Rather than assuring customer that whatever your losses are, we will resolve your problem and provide you free internet for a year, you are sending me a notice. Please provide amicable solution to this as I still need backup connection but only if it can be done ethically. Please have a look into this matter and revert back.My registered email ID with Tikona is this only, but I received email stating send an email from you registered email ID.Today, March, 04, 2015, I received a call from some Namita Sharma stating you would be filing a case in Delhi Civil Authorities Court. Thanking you in advance.Nauman Khatib