[Resolved]  Tikona — Internet services

Address:	Pune, Maharashtra, 411040
Website:	www.tikona.in

I have to say Tikona is the worst ever provider.

I got the connection 2 months ago and within 2 months I have raised 6-7 complaints about the net connectivity. The latest issue was reported on 30th May and 1st June and the internet has been down ever since.

Multiple technicians have come and gone and tried to blame my laptop, router etc . I have tried 3 routers and 3 laptops. If the router was the issue atleast the laptops would have connected directly right? no they did not. First they wanted to know how old my laptop is.. maybe my old laptop is the issue. So I had a work laptop and recently purchased a new one and the internet did not work in any of these .

Calling customer service is irritating as they keep asking to do the same steps over and over and refuse to see the history(if they have it) and infact at times flatly refuse to acknowledge that there is a history and say the internet was working (so I should be lying and the technicians who came to fix are a figment of my imagination).

I had airtel BB for 5 years and had problems only 3 times in the entire duration and both times the fix was within 4 hours. Sadly I had to move and airtel has a low coverage else there would have been no reason to disconnect.

I am writing emails to Tikona as well and there is no reply. I need my money refunded or the connection fixed without errors. If the fix cannot be done I need the refund so I can go ahead and simply purchase a 4 g or some other connection. It's better than banging my head against a wall.

Complaint which was closed yesterday 1-[protected]. Do not have the complaint for today. ANother one closed earlier 1-[protected]