Tikona — internet services

sundereaswar

from Vadodara, Gujarat

Address:

Mumbai, Mumbai City, Maharashtra

I have tikona wifi as my internet provider.
Id [protected]. My current service was to expire on september 28, 2019 midnight. As requested by vicky/imran tikona customer rep i went online and recharged my account on september 28 at 09:50 pm and advised by calling back giving transaction id besides sending email with details:
“you have initiated online payment of rs.2999.0 towards your tikona account, transaction id: [protected]paytm[protected]. Please keep it for future reference.”

Today is october 2nd and i cannot use internet after 4 days of online payment. As per tikona rep, the voucher credit is not reflected and someone will get back but no one replied or called back so far. Not a single manager pick up transferred calls to escalate issues - they just disconnect the call. Truly pathetic service and customer care. Who will bear my loss during no internet service even after 4 days of online payment???

Thanks
Sushma

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Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Oct 03, 2019

Updated by sundereaswar Why can’t you act based on above asap. Why should I go to Forum and start over the complaints? I don’t get your way of working. Reached out many times but no proper response/resolution from your team. So had to go to Consumer Complaints!!!

Oct 04, 2019

Updated by sundereaswar I shared this on Forum Tikona on October 3rd. As of October 4th 5:30 pm no response or resolution. When called Tikona only answe is “ someone will call you back “ - when, etc no update! Pathetic customer care.
If they cannot provide service. Let them return my money with interest from September 28th

Here is the message for payment
AD-TIKONA
Fri, Sept 27, 10:46 pm

You have initiated Online payment of Rs.2999.0 towards your Tikona account, Transaction ID: [protected]PAYTM[protected]. Please keep it for future reference.